REPAIR OF LANDLINE
SHONIE1
Newbie

VERIZON,

There is no dial tone on the phone. No way of calling REPAIRS. Pls. send technician ASAP. Can't even report

on line.....I have a sick elderly at home. Even VERIZON WIRELESS signal in our area is so POOR. WE NEED HELP ASAP!!!!!!!! Thank you for your promp attention.  {edited for privacy}

0 Likes
Re: REPAIR OF LANDLINE
ElizabethS
Moderator Emeritus

This is a peer to peer support forum.

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

0 Likes
Re: REPAIR OF LANDLINE
jwevans
Newbie

LOL, the online diagnostic is a joke that does and checks nothing. Always the same results telling you is is a problem on our end and a tech must be scheduled. Even with no tone at the verizon box outside, says its a problem in our house.

I am without service for the 4th time in 3 weeks. It just came back on yesterday morning and is dead again. No way to contach support other than to chat with someone in India. Today, they actually told me that they coould not help me and to try someone else later

0 Likes
Re: REPAIR OF LANDLINE
ElizabethS
Moderator Emeritus

Hello jwevans

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

0 Likes
Re: REPAIR OF LANDLINE
dukeK9AACO
Newbie

I need to have a repair quickly. My daughter will call police for a wellness check if she can not reach me . My phone buzzes and I can not call out. There is little to no cell service here 

0 Likes
Re: REPAIR OF LANDLINE
LawrenceC
Moderator Emeritus

Hi dukeK9AACO,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

0 Likes
Re: REPAIR OF LANDLINE
LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

0 Likes