I have called 3 times to request removal of this old box and the sagging wires attached to it. I was given a ticket number by the agent but when I check on the status is it "CAN" .. would someone point me in the right direction to get this thing removed?
Hi @bassbill13 ,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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