In December I discovered that I no longer had a dial tone on my landline phone and callers received a recorded message saying the number was not accepting calls. After many hours speaking to various Verizon CS reps, I was told that the number was "slammed" to T-Mobile. When I asked how this could be done with no notice being provided to me, the explanation was later changed to Verizon disconnecting my line in error.
Eventually the line was restored, but two longstanding $25 discounts that were previously applied were removed from my account. The explanation I was given was that by the phone line being disconnected, I no longer qualified for the discounts. Of course, the fact that Verizon caused this entire issue did not seem to matter to the people I spoke with. I have been partially successful in having one of the $25 discounts restored, with the other one credited back for one month only so far after I called tocomplain.
My other issue is that since the line was restored, I no longer can use the calling features I had before, such as simultaneous ringing and Nomorobo. Also, incoming calls no longer are appearing on my televisions, although they say that the Caller ID feature is enabled. I am also no longer to view the "My Plan" option on the website (it just constantly spins and says to allow a minute, then nothing happens.
The bottom line is that I want my account and all my Fios Digital Voice features restored to what they were before Verizon created this mess by disconnecting my phone line. I have spent many hours trying to get this done with various CS agents, with no success so far. Any advice would be appreciated.
Hi @emh1053 ,<br><br>Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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