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Another Slow constant disconnect DSL WHY?

How or when will I ever get internet service that stays connected? Already today we have gone from 3 bars to 1 and 3 disconnectes in the past 2 hours. Oh I get it I am not supposed to be on line, my service does not support netflix... so how am I supposed to use my netflix? I can't move to with in the golden mile that Verizon claims is all DSL is good for. HELP me find a servce that actually works.

Comments

smith6612

Is the problem with a Wireless connection (you mentioned bars, perhaps the Netflix quality meter instead?) or is it occurring from a Wired connection as well?

cindy1212

Oh I am not referring to netflix bars I am referring to the connection. This has been going on for over a year and is getting worst. With bad knees and a bad back having to climb the stairs to where the router is located a dozen times a day is just not worth the agrivation anymore. Verizon does not give a hoot, they can't maintain their equipment when there is a poblem you can't connect to a person you can't get them to remove trees laying on the wires ( as in a dead fallen tree that eventually will take the wires down.) I am about to give up and when I do Verizon is gone internet and phone. We just do not live in town or a development so are inconsequential. Next step the FCC.

[Deleted User]

Hi cindy1212,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

cindy1212

Day 3 and no help or explanation.

Verizon_Support

Hello cindy1212,

We'll be closing your private support thread as we have not heard back from you in regards to your latest status.

Please reach out to us in this public thread if you need further support.

Thank you for your time,

Art

cindy1212

Ok we followed suggested repairs, a new signalt receiver and we have left it on with out nightly turnoffs After obtaining new connections things worked well for a few weeks now once again we are seeing disconnectes and slowing signals. Movies stop midway and restart. So what are we supposed to do? Or do we need another new conector?

cindy1212

Ok I'll start a new ticket. New modem, folled all instructions. The thing workd find for two weeks. now we are back to the same old stuff. 3 disconnects in the last 30 min. will this ever be resolved? I hope the next tech you give me speaks clearly so that I do not have to ask them to repeat every sentance or just give up because they are unintelligble?

cindy1212

Since I have this ticket open I can't open any new ones. The disconnect problem has escalated to intollerable. The constant disconnects and no one will help resolve the problem I can only assume that I need another new modem as that was the solution last month. Now how do I get this problem resolved? I need a US based phone number to call.

ElizabethS

An agent has responded to your request. Please keep corrrespondence on this issue on the private support thread.

slowbroadband

Verizon DSL disconnects continuously during bad weather causing me to reset my Verizon provided modem/router? Any solutions to eliminating this problem

ElizabethS

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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