Child Item

Site Totals

61185 Questions Answered 267 Categories

Anyone experiencing consistent packet loss, or know how to fix it?

Although my overall connection speed is great (pings come in at <10ms on average), I'm experiencing some pretty bad packet loss. I didn't really notice it until I recently purchased a PC game (Modern Warfare 2) that is pretty much unplayable online. Now that I'm looking at a total waste of $59 for the game, I'm eager to try to fix the problem!

Here are the results of a line quality (packet loss) test:

http://www.dslreports.com/linequality/nil/2612980

Is there anything I can do? Any router settings I can change (I have the MI424WR model)? Can I contact Verizon for help? Any help at all would be appreciated, thanks in advance!

Comments

Hubrisnxs

Please keep in mind many routers on the internet don't consider ping commands to be priority packets, and some deny all ping requests. so although a router may be working fine on the internet it can also block icmp pings. the 100% loss ones I wouldn't worry about for that reason, however the 7%, 10 and 12% ones are interesting. they are coming from level 3 and some GNI Verizon backbones. and I am not sure that they have a direct number.

I would suppose you can call into Verizon tech support, but don't expect a front line agent to be of much help, they likely are going to try to get you to do some troubleshooting, but a lot of those are outside of your in home network, and they will probably have to escelate it to their tier ii support.

Child Item