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Cannot Access iTunes Store: How to setup up VISS and Family Protection?

Apple did an automatic update of iTunes a few months ago and since then I cannot access the iTunes store. I looked around the web and there are posts mentioning anti-virus, firewalls, and web filtering do not interact very well with iTunes. Is there settings etc I can set to have iTunes work smoothly? I have the VISS package and Family Protection. Thank you.

Comments

accjduncan

I am having a similar problem. I have downloaded the newest itunes version, but I am unable to log into the itunes store. It doesn't seem to be a problem with itunes, and after reading the rather confusing information on the web about router settings and security, I suspect that my Verizon software might be the cause. Anyone have any suggestions?

Anthony_VZ

Open op your Verizon Security Suite program and pull up the firewall settings. Please make sure Itunes is in the allowed program list. This will guarantee the firewall does not effect Itunes traffic.

michaelj68

Thank you for the reply. I did set "Internet Connections for Programs" for iTunes for "Full" Access and Net Guard Off and I am still having the same problem.

Anthony_VZ

This would not be a problem with your firewall then if you have granted it full access. Hopefully someone else here has the solution, or you would have to contact Apple to see what the problem with their software is.

accjduncan

I uninstalled Family Protection and itunes runs like a dream! I tried everything else; so I guess the problem was Verizon's software. It's a shame that Verizon could not fix it when asked.

markiwright@verizon.net

Thank You, Thank You, Thank You

Been troubleshooting iTunes issues for weeks and stumbled upon this. I had the Familiy Protection installed but only for administrating Kids PCs, was not enabled. I added *apple.com didn't work, tried just disabling didn't work so I uninstalled and now working.

Wonder if VZ will fix this?

markiwright@verizon.net

Just had to remove Family Protection from one daughters laptops to get iTunes running. With Family Protection installed you cannot browse the store or synch purchases.

I do hope that VZ sort this out else I'll be looking elsewhere for my security suite.

adesimone12

Thanks for the info. I've spent far too much time on the phone w/ Verizon, McAfee, and Apple as they all blame each other's software. I didn't even have the Family Protection set up yet on the new computer and it still wouldn't let iTunes work.

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