Certain websites don't load or hang up: I recently changed from FIOS router to Linksys EA7300

TG110
Newbie

Hello All,

I have been a FIOS customer for a few years - currenlt Internet Only 100/100.

I had a FIOS router for a few years and decided to replace it with my own router. I connected to Linsys EA7300. 

Since I started using the Linsys router, certain websites actually hang (stop streaming) after a few minutes of use...  I have changed settings on the router (from google searches and Linsys support site) with no change..

So, I have two options now: 

 -  return the Linksys and purchase another model/brand OR

 -  purchase FIOS router (which will make me a bit unhappy).

I need your help with either a solution for the Linsys EA7300 and/or suggesting some proven brand/models that work well with FIOS..

Appreiate your help in advance!

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1 Solution
Capricorn1
Community Leader
Community Leader

I haven't used a Verizon router - ever really. That's over a decade, now. One suggestion I have is to use alternate DNS servers if you aren't already. See: Opt Out of DNS Assistance and Free and Public DNS Servers. I use:

NAMESERVER_1="71.252.0.14"          # ISP's Nameserver primary
NAMESERVER_2="68.237.161.14"        # ISP's Nameserver primary
NAMESERVER_3="8.8.8.8"              # Google's Open DNS server

See if that helps.

(Please be nice. Verizon Community Leaders are not Verizon employees.)

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3 Replies
jonjones1
Legend

You may simply have bottleneck in your area. Or you could try doing an release/renew on the router and you could simply reset your router via the reset button and use the setup routine for your router.

i use a Netgear Nighthawk however it costs over $400 and it is great. When you say certain websites hang do you mean via direct connection? Or wifi? If wifi that is a non issue. However like i said you may have congestion. Verizon fios customer support will not fix your own router, only up to your ONT

look into either a Netgear or Asus or TP Link which is AC and has external antennas for better wifi coverage. At 100/100 any decent router should get that speed and slightly above. 

Capricorn1
Community Leader
Community Leader

I haven't used a Verizon router - ever really. That's over a decade, now. One suggestion I have is to use alternate DNS servers if you aren't already. See: Opt Out of DNS Assistance and Free and Public DNS Servers. I use:

NAMESERVER_1="71.252.0.14"          # ISP's Nameserver primary
NAMESERVER_2="68.237.161.14"        # ISP's Nameserver primary
NAMESERVER_3="8.8.8.8"              # Google's Open DNS server

See if that helps.

(Please be nice. Verizon Community Leaders are not Verizon employees.)
smith6612
Community Leader
Community Leader

Is your router's firmware up to date? Wired and wireless both seeing the same issue?