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Chat Messages Not Delivered

I guess the rep on the chat with me fell asleep????!!! After waiting and waiting I finally have Mohammed on the chat and then, just like that, my messages (Are you still there) kept giving me a message in red saying " Not delivered. Retry". Granted, he had me unplug my WIFI extender and was supposed to come back to me. I am SO angry I could burst!!!!

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[Deleted User]

Hi Audri,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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