Do I have a defective router?

I have a Verizon supplied M1424WR router. About a week ago, the internet light went from green to orange. I called support and after various resets and disconnects to reload software, the thing came back up. (it took about 20 minutes to get it working and the tech had no idea what happened.). For the next couple of days everything was fine.

For the past 2 days, when I click on a URL (almost any URL) in the address box, the internet light just sits there for a good 5-15 seconds before it finally connects to the site. Once on a site, the speed seems to be fine, although sometimes when navigating a site, the same kind of delay occurs.

Oh and I always used the Verizon site to manage my FIOS TV remotely and now I cannot connect to my STB. I get the "unable to connect" message.

If I get agreement that it is the router, how do I get a new one from Verizon?

Thanks

sharkman

Accepted answers

SHARKMAN44

Thank you for that information. That could very well be the problem.. I'll call my friendly Verizon Customer Service Department and try to get a different router. I know the ticket number for the one I opened last week so I shouldn't have to go thru the troubleshooting again. Maybe they will send me an upgraded router (if there is one).