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FIOS internet connection drops 20x daily

I was an original FIOS customer 5 years ago and had no problems with the internet connection at that time. However, since returning to FIOS in May 2012, the WIFI connection consistently drops 20x or more a day for no reason. It will reconnect itself but it takes 5-6 tries. All equipment is EXACTLY where it was 5 years ago when there were no problems. This is extremely frustrating, especially when I'm working. Every time I call customer service, the wait/hold time is over 45 minutes - same as with talking with support on-line. Can anyone help with this problem?

FYI - the connection is never lost on the desktop computer - just the laptop on WIFI.

Thanks in advance!

Comments

smith6612

Are you still using the router you originally had with the FiOS service? If so, what router and revision is it? I also assume you've tried changing the channels the router uses, correct?

tazdevil89041

I am using the router they gave me in May 2012. It is an Actiontec M1424WR Rev. 1.

I had no idea you could change the channels on the router. How do you do this?

tortmar

i am having the same problem. everything worked great a few months ago then internet connection kept dropping. verizon sent me a new router. now we still are losing connection. it is worse actually. now some things will connect and other devices will not. have a 16 year old that keeps having the xbox lose connection in the middle of games . I called verizon, they reset router. couple of days later still happening. called again they said that they only guarantee devices that are 10ft away. never heard that before. basically she said there was nothing else she could do. that would mean that we all would have to be in my kitchen to not have internet drop. she also said that something may be interfering with the signal. not sure what since nothing has changed on our end. was not happening a the beginning of the summer. is there any other help?

tns

@tazdevil89041 wrote:
I am using the router they gave me in May 2012. It is an Actiontec M1424WR Rev. 1.
I had no idea you could change the channels on the router. How do you do this?

REV 1?? or did they give you a new rev I (red band).

GFAngers

I am having the same problem.

Now I can't get into my Yahoo! email. Yahoo say it's a temporary error (beta testing), but it's been a week.

I don't know if that is related.

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