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False Advertisements.......FIOS HD Multi-room STB

I am so unhappy with verizon and the excuses and run around they are giving me. I have been a very loyal customer for 3 yrs. When Fios first hit my area I loved it and recommended it to everyone. Well for the last 6 months or more there have been many issues. Right now, I want to speak about False Advertisements.

There is a new commerical that I noticed a few weeks ago. It mentioned the new fios hd multi-room DVR STB. They mention how 6 rooms can now view recorded shows. (not concerned with this option. What caught my attention was this statement word for word....."It also records in stunning Fios HD quality. And you can watch 1 show while recording two others." They go on to mention that the new box is free for the life but even if that is for new customers, I already pay for my HD multi-room DVR STB so it wouldn't be a issue.

When I called to order this box, I was told that my box should have been updated and should have the new options. When I mention that it doesn't, i was transfered to Tech support. The department that transferred me assured me that this was new and they went so far as to say that they themselves have the new option on their box. Tech support tells me that this doesn't exist. I don't believe them because I heard the commerical and I was just told by another verizon rep that they have this option. I ask for supervisor, who doesn't believe that I heard a commerical mention this option. Thank goodness for DVR because I had it recorded. He listens to it and tells me that he will have to have verizon pull this commerical.

Since then I have spoken to one department that says yes, we have it but now u have to order it online. Well I run into errors when trying to place the order. I am then sent to another department who helps with website issues. They explain that they only reset user names and passwords and put in tickets if there is a verizon website issue. So I am transfered back to another department who says they gonna transfer me to tech support. I beg them not to place me in a que. I want them to explain the issue and to listen to these two departments expalin to me who is right. Well I get transfered to someone who is very honest and says he don't know. He ask me to call back after the systems update in a week or so and possibly everything will be ready. I respect him for being honest....I hate being flat out lied to.

Well I have received a message explaining the commerical. They say it means you can watch a recording while recording two shows. Well that would be believable if it wasn't already that way for serveral years. What is new about that is my question. False advertising. I spend almost 200.00 a month for my verizon service and I am not asking for handouts. I just want what I pay for. Can I get that? Am I requiring too much?

Commerical is playing daily on primetime TV. If I need to post this commerical as proof, let me know. The deal is also offered on this site. I don't have to make things up, but Verizon has resulted to doing that.

Comments

UnnDunn

I don't understand what is false about that claim. The DVR enables you to watch a previously-recorded show while also recording two others. The ad makes no claims to the contrary. Yes it massages the truth a little, but all ads do that; that's why they are ads. And the ad is still factually accurate.

If you already have a QIP-7216 DVR (a silver set-top-box with amber clock display and no red-white-yellow plugs on the front) then you can upgrade to a QIP-7232 DVR (which is the set-top-box that is depicted in the ad). However, the only things you will get from the new box are a bigger hard drive (500GB instead of 160GB) and somewhat faster response from the menus and guides (due to a faster processor.) The recording, playback and multi-room capabilities of the new box are exactly the same as those of the old box, and the ad does not claim otherwise.

MrsMark

UnnDunn,

Thank you for your reply. You sound like a verizon tech. Sounds like you have seen this commerical. When I view the commerical, it seems like they are now advertising a new product that now offers a new service. Well, that is what prompted me to call to order the new product. But lets say I read more into the commerical then what was actually said. When I spoke to customer service rep who told me that they can now do what the commerical states, I guess all the in your window claims, actually flew out the window. She verified that I should be able to watch one show while recording two others with my equipment because she has the same STB and she can.

Based on your response we as customers should continue to accept slight untruths because, it is normally done? Wow. I expect a company who makes billions of dollars to use this excuse, but I didn't expect this from a consumer who may be working hard just to be able to provide certain services to their family.

You mention that you don't see the False Ad, yet you mention a slight untruth. It might be me, but how much of a lie has to be expressed before it is considered a lie? Is their an acceptable percentage? 5% lie / 95% truth = Truth? lol I'm just making fun right now....but I am trying to make a point.

weedeater1

Caveat Emptor.

MrsMark

Weed,

I like that....buyer beware. But let me say this words that means much more and well get better results. Federal Trade Commission

Caveat Emptor refers to the sale of property. Many people don't know this. They just simply know the saying.

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