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Fios in building but not unit

Hello,

I recently moved to a new condominium building that is serviced by verizon Fios. I was able to verify fios availability for other units in my building via your online tool: https://www.verizon.com/inhome/qualification. However, my unit does not appear in the database online, and when I called the FIOS sales line they told me to explore other service providers!

I'm piggybacking on another user's post (who references still other users) with the same exact problem: https://forums.verizon.com/t5/Fios-Internet/Fios-in-building-but-not-unit/td-p/898889. Seems like they got prompt attention on these forums... I'm hooping for the same. Can somebody please escalate this for me?

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[Deleted User]

Hi abelete22,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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