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Firmware upgrade for Westell UltraLine Series3 A90-9100EM15-10 ?

several

I'm wanting to check for/download install a firmware upgrade for my Westell UltraLine Series3 A90-9100EM15-10.

It's currently running

Software Version: 1.02.00.04
Release Date: Aug 28 2008

I'm hoping there's an upgrade available that fixes the HDMI Handshake/dropout problem?

Anyway, the screen I'm taken to after clicking "upgrade" in the router's management UI says :

Check every xx hours at URL _______

The field after "at URL" is not populated.

If I click "check now" I get:

"URL must be in the format: protocol://user:password@host:port/path where protocol is one of http, https, ftp or tftp. Either user or password, or both, may be left out. The port number is also optional."

Was that URL field supposed to be populated by the tech who installed the FIOS?

Where can I find that URL so I can paste it in and get my firmware updates?

Comments

KenAF

@several wrote:
I'm wanting to check for/download install a firmware upgrade for my Westell UltraLine Series3 A90-9100EM15-10.
It's currently running
Software Version: 1.02.00.04
Release Date: Aug 28 2008
I'm hoping there's an upgrade available that fixes the HDMI Handshake/dropout problem?

The Westell is your Internet wireless/MoCA router. It is responsible for your Internet access, and supplies guide data and VOD to the Motorola STBs and DVRs. It has nothing to do with the HDMI output on the Motorola boxes. It has nothing to do with the picture or sound on your local and cable channels.

Version 1.02.00.04 is the latest firmware available for the Westell 9100EM Internet router.

acitrano

A year and a half seems like an awfully long time to go without a firmware update, when we know there are issues with this router. It's good, but it does drop packets and that issue has been unaddressed for too long.

Garcia3016

I agree. this is WAY too long for a firmware upgrade. I believe Westec needs to address this issue or Verizon needs to find out a release date. Anyone?? At LEAST provide us a permanent URL so we don't have to constantly run around in circles waiting to see if one is released.

It's 2010 now and there is no reason there shouldn't be a newer version by now. Anyone?

jnmarshall

I had service installed back in April. I recieved a Westell A90-9100EM15-10 Hardware revision B Firmware 1.03.00.08

I've searched the web and could not find anything newer. I also could not find this version.

Garcia3016

And, usually, contacting the mfg. doesn't help. They just redirect you to Verizon for support...which we know the end result of that....

rollandw

the hdmi problem is a firmware issue with your tv. ive seen it happen a couple of times. my friend contacted his tv manufaturer and they sent him a usb drive with the upgrade for free and it fixed it

jandv

I'm looking for the firmware 1.03.00.08 for this router. I know it exists, because that's what's on my original router that is being replaced by verizon. The new router they sent me has 1.02.00.04. The tag on both routers show the 1.02.00.04, but under "System Monitoring" on the old router, it clearly states 1.03.00.08.

Anyone know where to find this elusive file?

Thanks.

@KenAF wrote:
@several wrote:
I'm wanting to check for/download install a firmware upgrade for my Westell UltraLine Series3 A90-9100EM15-10.
It's currently running
Software Version: 1.02.00.04
Release Date: Aug 28 2008
I'm hoping there's an upgrade available that fixes the HDMI Handshake/dropout problem?
The Westell is your Internet wireless/MoCA router. It is responsible for your Internet access, and supplies guide data and VOD to the Motorola STBs and DVRs. It has nothing to do with the HDMI output on the Motorola boxes. It has nothing to do with the picture or sound on your local and cable channels.
Version 1.02.00.04 is the latest firmware available for the Westell 9100EM Internet router.

jandv

Nevermind. I've found it. The link to 1.03.00.08 firmware is http://download.verizon.net/webdownload/firmware/upgrades/westell_router_9100em/A90-9100EM15-10-1.03.00.08-ENG.rmt

NicB1

@jandv wrote:
Nevermind. I've found it. The link to 1.03.00.08 firmware is http://download.verizon.net/webdownload/firmware/upgrades/westell_router_9100em/A90-9100EM15-10-1.03.00.08-ENG.rmt

the latest (higher number) firmware is: 1.03.00.08 However, I have very frequent Internet losses while connecting through WiFi

cwerdna

@jandv wrote:
Nevermind. I've found it. The link to 1.03.00.08 firmware is http://download.verizon.net/webdownload/firmware/upgrades/westell_router_9100em/A90-9100EM15-10-1.03.00.08-ENG.rmt

What is the latest firmware version for this router now? Mine's a A90-9100EM15-10, hardware revision B. I have firmware version 50.03.00.10 (!). I don't recall if that's what it came with or if I updated it at some point.

I received the above router when I joined Verizon FiOS back in September 09. I was in WA state and we got migrated to Frontier. I'm actually no longer in a FiOS service area but still using the router.

I found http://my.verizon.com/micro/fiosrouters/?router=9100em but that points to http://download.verizon.net/webdownload/firmware/upgrades/westell_router_9100em/A90-9100EM15-10_1.02.00.04.rmt , which sounds like an older version.

http://www.westell.com/support/ultraline-series3/a90-9100em15-10 is a useless page as the firmware link points to http://www.westell.com/docs/support-documents/fiosrouters55A0D6BADEA4.htm?Status=Master which is a busted page. Selecting any of the choices leads to no firmware. 😞

Hubrisnxs

From all signs - it looks like Verizon has retired that router, so whatever is on their website is the latest that Verizon has to offer.

http://my.verizon.com/micro/fiosrouters/ is the main site, and I am pretty confident it links to the same router firmware page you had a moment ago. Whatever is on that page is the latest that they have.

cwerdna

@Hubrisnxs wrote:
From all signs - it looks like Verizon has retired that router, so whatever is on their website is the latest that Verizon has to offer.
http://my.verizon.com/micro/fiosrouters/ is the main site, and I am pretty confident it links to the same router firmware page you had a moment ago. Whatever is on that page is the latest that they have.

Hmmm, well, jandv's post links to http://download.verizon.net/webdownload/firmware/upgrades/westell_router_9100em/A90-9100EM15-10-1.03.00.08-ENG.rmt which would seem to be newer than http://download.verizon.net/webdownload/firmware/upgrades/westell_router_9100em/A90-9100EM15-10_1.02.00.04.rmt pointed to by http://my.verizon.com/micro/fiosrouters/?router=9100em .

ArnoldoB

I have:

Model Name: A90-9100EM15-10

Firmware Version: 2.01.02.00

That's the highest FW version I can find

If you try to load these firmware versions:

A90-9100EM15-10-1.03.00.08-ENG

A90-9100EM15-10_1.02.00.04

You get: Downgrades are not allowed for this product.

It would appear that 2.01.02.00 is sadly as good as it gets. Anyone have a different result?

Thanks

kbj3

Same here - I just had a chat with support (my router has had to be hard rebooted 3 times this week - loses all internet connectivity) and they are sending a replacement tomorrow.

Gotta love the support for Verizon.

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