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Game Connection Issues, please help

I have been having a lot of trouble connecting to the client of a game called Guild Wars 2. I ran multiple tests and contacted the game company, and they said I should contact my ISP. Here are the results of a test I ran today. Fios internet has been working fine with my internet, just not with my game.

Comments

smayman

Computing statistics for 100 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Sam-PC.home [192.168.1.5]
2/ 25 = 8% |
1 34ms 3/ 25 = 12% 1/ 25 = 4% 192.168.1.1
0/ 25 = 0% |
2 40ms 2/ 25 = 8% 0/ 25 = 0% L100.WASHDC-VFTTP-126.verizon-gni.net [{edited for privacy}]
0/ 25 = 0% |
3 52ms 2/ 25 = 8% 0/ 25 = 0% G0-8-4-5.WASHDC-LCR-21.verizon-gni.net [130.81.105.14]
1/ 25 = 4% |
4 68ms 4/ 25 = 16% 1/ 25 = 4% so-12-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.151.230]
0/ 25 = 0% |
5 55ms 3/ 25 = 12% 0/ 25 = 0% 0.xe-1-1-0.BR2.IAD8.ALTER.NET [152.63.39.113]
0/ 25 = 0% |
6 78ms 4/ 25 = 16% 1/ 25 = 4% ae17.edge1.washingtondc12.level3.net [4.68.62.137]
0/ 25 = 0% |
7 75ms 5/ 25 = 20% 2/ 25 = 8% vl-3503-ve-117.ebr1.Washington12.Level3.net [4.69.158.26]
0/ 25 = 0% |
8 66ms 4/ 25 = 16% 1/ 25 = 4% ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
0/ 25 = 0% |
9 70ms 4/ 25 = 16% 1/ 25 = 4% ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]
0/ 25 = 0% |
10 92ms 4/ 25 = 16% 1/ 25 = 4% ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
0/ 25 = 0% |
11 93ms 8/ 25 = 32% 5/ 25 = 20% ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]
0/ 25 = 0% |
12 88ms 3/ 25 = 12% 0/ 25 = 0% ae-3-80.edge2.Dallas1.Level3.net [4.69.145.139]
1/ 25 = 4% |
13 96ms 6/ 25 = 24% 2/ 25 = 8% 4.59.197.34
0/ 25 = 0% |
14 91ms 4/ 25 = 16% 0/ 25 = 0% 64.25.32.9
1/ 25 = 4% |
15 --- 25/ 25 =100% 20/ 25 = 80% 64.25.32.26
0/ 25 = 0% |
16 98ms 5/ 25 = 20% 0/ 25 = 0% 64.25.39.1

smayman

other things that came up in the test:

ArenaNet diagnostic utility [16700]

Windows version: 6.1
Build 7601
Service Pack 1

Section completed in 0.00 seconds

==============================================================================
= Gathering adapter settings
==============================================================================
*--> ipconfig /all <--*

Windows IP Configuration

Host Name . . . . . . . . . . . . : Sam-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Physical Address. . . . . . . . . : C4-85-08-4F-49-EA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : C4-85-08-4F-49-EA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6235
Physical Address. . . . . . . . . : C4-85-08-4F-49-E9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6020:bae0:5397:ab95%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, February 16, 2013 12:05:42 PM
Lease Expires . . . . . . . . . . : Sunday, February 17, 2013 12:52:02 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 365200648
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-54-B3-2D-E8-03-9A-DA-CD-4A
DNS Servers . . . . . . . . . . . : 192.168.1.1
71.252.0.12
NetBIOS over Tcpip. . . . . . . . : Enabled

smayman

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : E8-03-9A-DA-CD-4A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : C4-85-08-4F-49-ED
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C68FABD5-05F9-4AB8-8B04-697AC1A3D4DD}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:c50:13c9:52bd:af5(Preferred)
Link-local IPv6 Address . . . . . : fe80::c50:13c9:52bd:af5%16(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{4A856E66-3499-4DC8-8E72-B9D1769CE794}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{223822D9-B97B-4EFB-91F4-6B0D5E94D04E}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Section completed in 0.17 seconds

==============================================================================
= Detecting network connections
==============================================================================
*--> netstat -n <--*

Active Connections

Proto Local Address Foreign Address State
TCP 127.0.0.1:49744 127.0.0.1:49745 ESTABLISHED
TCP 127.0.0.1:49745 127.0.0.1:49744 ESTABLISHED
TCP 127.0.0.1:49746 127.0.0.1:49747 ESTABLISHED
TCP 127.0.0.1:49747 127.0.0.1:49746 ESTABLISHED
TCP 127.0.0.1:49748 127.0.0.1:49749 ESTABLISHED
TCP 127.0.0.1:49749 127.0.0.1:49748 ESTABLISHED
TCP 127.0.0.1:49750 127.0.0.1:49751 ESTABLISHED
TCP 127.0.0.1:49751 127.0.0.1:49750 ESTABLISHED
TCP 127.0.0.1:49758 127.0.0.1:49759 ESTABLISHED
TCP 127.0.0.1:49759 127.0.0.1:49758 ESTABLISHED
TCP 127.0.0.1:49762 127.0.0.1:49763 ESTABLISHED
TCP 127.0.0.1:49763 127.0.0.1:49762 ESTABLISHED
TCP 192.168.1.5:49777 24.125.209.134:56270 ESTABLISHED
TCP 192.168.1.5:49791 81.154.216.91:56552 ESTABLISHED
TCP 192.168.1.5:49793 178.83.152.89:56711 ESTABLISHED
TCP 192.168.1.5:49794 173.69.175.12:56192 ESTABLISHED
TCP 192.168.1.5:49796 69.142.86.18:56858 ESTABLISHED
TCP 192.168.1.5:49827 174.0.88.48:58513 ESTABLISHED
TCP 192.168.1.5:49831 178.9.8.212:58284 ESTABLISHED
TCP 192.168.1.5:49832 70.178.231.58:57079 ESTABLISHED
TCP 192.168.1.5:49839 86.14.176.201:58708 ESTABLISHED
TCP 192.168.1.5:49852 75.117.25.172:56999 ESTABLISHED
TCP 192.168.1.5:49857 70.119.228.145:56072 ESTABLISHED
TCP 192.168.1.5:49858 62.255.100.156:57134 ESTABLISHED
TCP 192.168.1.5:49860 71.179.11.7:56415 ESTABLISHED
TCP 192.168.1.5:49865 24.237.89.88:58698 ESTABLISHED
TCP 192.168.1.5:49868 68.110.88.169:58734 ESTABLISHED
TCP 192.168.1.5:49869 96.48.68.156:56670 ESTABLISHED
TCP 192.168.1.5:49870 98.114.216.240:58506 ESTABLISHED
TCP 192.168.1.5:49875 24.12.117.64:56413 ESTABLISHED
TCP 192.168.1.5:49876 93.228.2.21:56594 ESTABLISHED
TCP 192.168.1.5:49878 70.75.248.37:57931 ESTABLISHED
TCP 192.168.1.5:49879 72.91.234.190:56309 ESTABLISHED
TCP 192.168.1.5:49884 67.80.185.20:58445 ESTABLISHED
TCP 192.168.1.5:49885 72.51.210.161:57050 ESTABLISHED
TCP 192.168.1.5:49889 91.67.252.108:58302 ESTABLISHED
TCP 192.168.1.5:49895 108.183.226.153:56084 ESTABLISHED
TCP 192.168.1.5:49896 66.61.125.163:58032 ESTABLISHED
TCP 192.168.1.5:49901 92.233.35.231:58783 ESTABLISHED
TCP 192.168.1.5:49904 8.27.212.186:57993 ESTABLISHED
TCP 192.168.1.5:49906 71.56.119.109:56547 ESTABLISHED
TCP 192.168.1.5:49915 74.125.131.125:5222 ESTABLISHED
TCP 192.168.1.5:49996 84.105.137.177:57254 ESTABLISHED
TCP 192.168.1.5:49997 98.182.52.28:56801 ESTABLISHED
TCP 192.168.1.5:50010 72.23.162.204:57044 ESTABLISHED
TCP 192.168.1.5:50024 64.56.194.211:443 ESTABLISHED
TCP 192.168.1.5:50026 64.56.194.211:443 TIME_WAIT
TCP 192.168.1.5:50033 66.45.150.85:58709 ESTABLISHED
TCP 192.168.1.5:50038 50.30.156.26:59142 ESTABLISHED
TCP 192.168.1.5:50052 67.173.28.199:57839 ESTABLISHED
TCP 192.168.1.5:50059 92.25.125.199:56335 ESTABLISHED
TCP 192.168.1.5:50060 74.125.228.37:443 TIME_WAIT
TCP 192.168.1.5:50062 98.169.161.177:57109 ESTABLISHED
TCP 192.168.1.5:50064 64.56.194.211:443 ESTABLISHED
TCP 192.168.1.5:50065 64.56.194.211:443 ESTABLISHED
TCP 192.168.1.5:50066 64.56.194.211:443 ESTABLISHED
TCP 192.168.1.5:50067 64.56.194.211:443 ESTABLISHED
TCP 192.168.1.5:50070 23.66.230.240:443 ESTABLISHED
TCP 192.168.1.5:50071 23.66.230.240:443 ESTABLISHED
TCP 192.168.1.5:50072 23.66.230.240:443 ESTABLISHED
TCP 192.168.1.5:50073 70.72.176.35:57417 ESTABLISHED
TCP 192.168.1.5:50092 79.126.136.243:56485 ESTABLISHED
TCP 192.168.1.5:50093 70.172.205.249:56975 ESTABLISHED
Section completed in 0.16 seconds

smayman

==============================================================================
= Discovering external address
==============================================================================
Current IP Address: {edited for privacy}

Section completed in 0.98 seconds

==============================================================================
= Checking server connectivity
==============================================================================
Section completed in 0.00 seconds

Diag.ArenaNetworks.com
206.127.158.31:80 - connect succeeded
206.127.158.31:6112 - connect succeeded
64.25.39.21:6112 - connect succeeded
64.25.39.21:80 - connect succeeded

Section completed in 0.44 seconds

AssetCDN.101.ArenaNetworks.com
23.66.230.50:80 - connect succeeded
23.66.230.10:80 - connect succeeded
23.66.230.9:80 - connect succeeded
23.66.230.59:80 - connect succeeded

Section completed in 0.48 seconds

Auth1.101.ArenaNetworks.com
64.25.38.171:6112 - connect succeeded
64.25.38.54:6112 - connect succeeded
64.25.38.172:6112 - connect succeeded
64.25.38.51:6112 - connect succeeded
64.25.38.72:6112 - connect succeeded

Section completed in 0.64 seconds

Auth2.101.ArenaNetworks.com
206.127.159.107:6112 - connect succeeded
206.127.159.108:6112 - connect succeeded
206.127.146.74:6112 - connect succeeded
206.127.159.77:6112 - connect succeeded
206.127.146.73:6112 - connect succeeded
206.127.159.109:6112 - connect succeeded

Section completed in 0.55 seconds

CliGate.101.NCPlatform.net
64.25.40.117:6112 - connect succeeded
64.25.40.121:6112 - connect succeeded
64.25.40.116:6112 - connect succeeded
64.25.40.119:6112 - connect succeeded
64.25.40.120:6112 - connect succeeded
64.25.40.118:6112 - connect succeeded
64.25.40.122:6112 - connect succeeded

Section completed in 0.77 seconds

==============================================================================
= Tracing network paths
==============================================================================
*--> pathping -w 500 -q 25 -4 64.25.39.1 <--*

Tracing route to 64.25.39.1 over a maximum of 30 hops

0 Sam-PC.home [192.168.1.5]
1 192.168.1.1
2 L100.WASHDC-VFTTP-126.verizon-gni.net [{edited for privacy}]
3 G0-8-4-5.WASHDC-LCR-21.verizon-gni.net [130.81.105.14]
4 so-12-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.151.230]
5 0.xe-1-1-0.BR2.IAD8.ALTER.NET [152.63.39.113]
6 ae17.edge1.washingtondc12.level3.net [4.68.62.137]
7 vl-3503-ve-117.ebr1.Washington12.Level3.net [4.69.158.26]
8 ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
9 * ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]
10 ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
11 ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]
12 ae-3-80.edge2.Dallas1.Level3.net [4.69.145.139]
13 4.59.197.34
14 * 64.25.32.9
15 64.25.32.26
16 64.25.39.1

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