Hi:
I have been having trouble with my DSL service, I will lose access to the internet on my computer but the DSL light on my router is Green. Has anyone experienced this problem?
NYCityGirl
Is the Internet light going out on your router if it's a Verizon supplied unit or no? DSL light just indicates sync (signal). Slow flash means no signal/sync, fast flashing means training.
I have the same problem daily sometimes 3 or 5 time a day it must be restarted. The DSL light is on but the internet light is out. I can bet on it going out between 2 and 4 pm every day yet when I call service they keep telling me it is my equipment. I do not believe them and they refuse to send repairman to fix the lines.
Hi Smith6612:
My router is a Verizon issue a Westell 7500 versalink. My DSL is a steady light is and the internet connection is on steady.
Same here. DSL light goes from red to solid green and no internet light. Hence no connection to the outside world.
Having the same issue that you are having. Been ongoing off & on for the past 3 months. Once I get past the baby steps troubleshooting I can finally convince someone in India to let me speak to a supervisor then they admit they are having outages in the NYC area.
I wishh there were other choices in my area besides cable modem.
I too have the same issue
I was told it was a fire wall issue with McAfee thou Verizon.
I did re-installed McAfee but has not helped
I have to reboot my system about once a day
carman,
Its **bleep**...
Verizon called me several times yesterday to say they were fixing an "outage" problem. Finally they did in fact straighten it out.
There is nothing wrong with your firewall or AV.... next time you call support, ask for a supervisor. Tell them you want to bypass the computer 101 troubleshooting.
Alrighty. Is this still an issue at all? To see if you're having DNS issues, have you tried setting some DNS servers manually in your PC? Sometimes the gateways have issues with processing DNS requests if they take on a lot of traffic and also Verizon's servers are known to exhibit issues from time to time. Often times the modem's logs will clue into this issue if you're willing to supply them.
If you need instructions for any of this just let us know! Keep an eye on the lights too in case the situation changes.
"Keep an eye on the lights too......" hhhmmm you mean the DSL light that randomly goes red, right when I am trying to get some work done?... SURE I'll keep an eye on it. Then what... ???
The problem still exisits.!!! And I'm paying for it!!!
Got nothing to do with my DNS settings.... that is also a lot of ... Bleep...
Ever since Saturday, September 8, my internet has been blinking on and off, both on my desktop, connected to the DSL modem and on the wireless. In my area, we had heavy storms with hail that day. Our phone calls have also been sounding staticky since then.The ironic part, the green light has been on the majority of the time and on my laptop, it shows I have excellent signal when the internet goes out. How can I have excellent signal, yet not have internet?
On Saturday, September 15, I had no internet for most of the day and I called, only to be disconnected the first time from the automated system. After it trying to kick me off again, I was able to get a person on the line, he spoke with an accent and at times, I had trouble hearing and/or understanding what he was saying. I allowed him access into the computer from his end, where he verified the problem was due to the DSL modem and my Linksys having the same IP address and proceeded to fix it from his end, explaining the steps along the way, where I could watch what he was doing as he did it. I was on the phone with him just shy of an hour. He told me it wasn't the line, the modem or my Linksys router, it was the IP addresses being the same and told me he would send me the instructions for how to do it myself if I had problems again. I'm still having problems and, the instructions were never emailed to me (yes, I did check my SPAM folder). If that is the case, why am I still having problems, just as bad, now that it's been "fixed" and why did I not have these problems before then? I've had the Linksys connected for over 2 years.
If this is a move to try to force FIOS on us, as I saw suggested elsewhere in the forums, it's pointless in my area, since Comcast has a monopoly here and FIOS is not allowed here just yet. My account is current, no outstanding balance, so I am essentially paying for a service I cannot depend on and, from what I've seen posted, so are several others.
I can't use the In Home Agent because it wants a user name and password. Giving it the known information did not work, trying to reset it using the Forgot Password option by resetting the modem did not work... I'm unable to reset the modem now, which leads me to believe part of the problem might be the modem, even though I was told it wasn't on Saturday. I'm highly upset, with so many people having problems, it's on you, Verizon and it needs to be fixed.
As you can tell, I'm highly upset and I'm sure others are too. It's very frustrating and since I have been disconnected several times while placing a call for help, the idea of calling back isn't pleasant. Using your Live Help option on here, when I do not have the consistent internet service I'm paying for, also does not seem like an option I'd be able to consider, seeing as I've lost net a few times while typing this out. This is ridicules, to say the least. Please fix it.
I have been having the same issues for over the past week. I have worked with dsl tech support several times, have been told the problem is in the outside line at my house. Two different days in the last week, they have supposed to have come to my house to fix the problem; and for two days of waiting no one has come or corrected the problem. I also have a Westell modem with solid green lights on : pwr, E2, DSL, and internet; but still do not have internet service. Looking to talk with someone in authority to fix the problem. Really tired of the runaround.
If you had static on the phone line, unless the modem was damaged from lightning or a power surge, it's most definitely a line problem somewhere. Most likely on Verizon's end but we cannot forget to rule out any problem inside of your home.
Smith6612,
Serious question... What is your role here? Moderator, Verizon cheerleader, customer service rep, informed citizen? What???
We are all haveing REAL PROBLEMS and are not getting REAL answers... But... I guess thats what forums like this are for.. just to vent & commensurate our mutual Verizon issues.
BTW... while checking email this morning before I left home I lost conncetion to the outside world again... A call to Verizon DSL repair yeilded a message that there is yet another outage to DSL service in my area. Second one this month so far.
Nice looking at the modem DSL light green and no Internet light at all while trying to get some work done.
I am typing this from my day job work computer. They use Optimum... hhmmm 15MB and only one hicup in two years... hhhmmm
I'm just an informed citizen/user as you would say of Verizon services. I take what I know, try to apply it and then share info I know with others to the best of my ability. I don't cheerlead Verizon nor do I act as as a troll of the company. I just suggest what I believe is the best option for folks. Even in my local area, if Verizon or a competitor is available based on what they're looking for and my knowledge of service reliablility in an area I still steer them to a competitor at times.
With DSL, just keep on Verizon's radar. Eventually, as with any other company they will find a way to get you off by repairing a problem or by giving you something. Don't trust the outage information as from previous experience around other communities, even if a problem is resolved they often surface again a few days later since the initial problem was more localized.
By the way, would you be able to try visiting this page for me? http://192.168.1.1/statsadsl.html (Or: https://192.168.1.1/statsadsl.html ). If this doesn't give a 404 error, it should give the Transceiver Statistics we're looking for as a hidden page. If you need login information for the modem, try one of the default usernames and passwords:
admin/password
admin/password1
admin/admin
admin/admin1
admin/verizon
admin/verizon1
Your Verizon username and password
I'm not sure if the D-Links use any other special combination by default from memory.
This won't really help anyone except to the degree that perhaps the more people who post regarding this problem, the more likely they will be to see just how dissatisfied customers are becoming and do something about it. I am in Boston. I have been having problems with my connection since April. I reboot my connection at least once a da. At least. It hasn't gotten awful the last three months and justhorrible of late. I have tried all the DSL 101 methods so I don't need someone I can't understand taking me through it again. Today it took me over 1.5 hours to download an uodate to an iPad app. That was lucky, mopst of my attempts don;t even connect. About half the time I try to stream something, I cannot. I used to get an alternation between a steady green and a flashing "internet" signal. Most of the time now it just flashes. Verizon gave me a new modem which helped,,,a little.
Be aware, Verizon gave me a number to call next time thingsd were slow. I have called several times, each time getting a message that they are "unusually busy" and wait time is over half an hour. It happens every time anytime of day. Note to Verizon: if it is always like that, it isn't :unusual" Today I decided to wait. I have been on hold for almost three hours. No lie. Three hours. So don't call unless you have time to kill.
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
To Anthony_VZ
Is your post/reply directed to everyone in this thread or to an individual?
Plus your reply seems to suggest that Verizon will respond based upon these posts in this forum?
Please clarify.
I'm also having a horrible time getting knocked off DSL Internet. Its been really bad the past 2 weeks. I have tried all the usual suggestions: restart modem, restart gateway, reboot computers, etc. But I know this won't fix the problem, because the frequent disconnects (sometimes i get disconnected as i am reconnecting from the last dc) occur on both computers at the exact same time ( both wired network) and the router/modem indicates loss of incoming internet connection.
(Verizon Modem Actiontec GT784WN)
Any suggestions?
issue is present here in Philly. what the hell is going on? Wish they would acknowledge a outage and give us a time frame.
This problem seems to be getting worse. The wires and cables in my house are fine, but I am losing internet connection a lot. It increases towards evening, but is actually worst overnight. At times I will actually lose connection as I am reconnecting from the last disconnect.
The problem was originally only in bad weather (ie: high winds, thunderstorms) but now occurs at any time and happens 7 days a week.
@lordthor2001 wrote: This problem seems to be getting worse. The wires and cables in my house are fine, but I am losing internet connection a lot. It increases towards evening, but is actually worst overnight. At times I will actually lose connection as I am reconnecting from the last disconnect.The problem was originally only in bad weather (ie: high winds, thunderstorms) but now occurs at any time and happens 7 days a week.Any suggestions?
Get a tech dispatched to check the line and equipment for faults if it's getting worse.
Things to check up on. They are both outside chances, but worth verifying.
First, is your DSL router set up to always log on to the internet, or only to log on when a computer or device asks for internet access? I had it set up the second way for a while. Things didn't work out for me until I changed the DSL router settings to always log on.
Second, does your DSL router have the right username/password to authenticate your connection to Verizon's gateway? I discovered, quite by accident, that if I change my log on password to the Verizon portal, that also changes the access info for the gateway to allow the DSL router onto the internet. But if the DSL router is out of sync, and is still using the old password, the gateway will refuse the connection.
Intermittent loss of DSL internet is happening also in SoCal for the last 2 days. Have re-booted everything but still the Internet light goes out and the DSL and Data lights stay on. Live chat not available now - wonder why?
