Hello, I have been emailing the address since 2011 to request FIOS for our building. Sometimes I receive a response, most of the time I don't. Every now and then someone will call and say they wanted to reach out or check in or update me or something like that. They say they will email me complete information. No email ever arrives and I never hear from them again. I do not want to deal with anonymous email addresses or Verizon employees who call once and then vanish. This has gone on so long that the installer I originally spoke with has died. At this rate I am wondering whether I am most likely to get FIOS posthumously.
Who is the person I should speak with -- a name, number and email address-- who can give me accurate information and serve as an ongoing point of contact?
