Having problems with my DSL during night

[fixORdc]

I'm having some problems with my DSL every NIGHT!!!!!!!!!!!!!!

It starts at 8pm then it comes back during morning. 

I CALLED 4-5 times on CS Verizon and they said they couldn't do anything (useless)

I found a video that's VERY VERY much alike of what is happening to my internet right now.

http://www.youtube.com/watch?v=dZDK5H0MPoA&feature=related

My dad, who's giving this **bleep**ty company money is using the internet during nighttime and is currently {word filter avoidance} **bleep**, so in no more/less than 4-5 weeks were gonna go get a cable internet, get another isp/phone provider if this **bleep** isn't fix. Verizon would probably care less cuz were just 1 out of million subscribers in america.

PS: Media rules

Anyone care to help? I don't wanna call again and get the same {word filter avoidance}  explanation like "internet traffic/buildup cuz too many people are using the internet at the same TIME! {word filter avoidance}  IT's NIGHT! everyone's {word filter avoidance}  ASLEEP and RESTING!

So yeah.. 

Message Edited by ElizabethS on 06-29-2009 09:00 PM

[dslr595148]

#1 What is the brand and model of your modem?

#2 What is the brand and model of your router?

#3 What software firewall is on your computer?

[fixORdc]

#1 What is the brand and model of your modem?

= Westell 6100 (No connection to my modem whatsover, my problem only happens during night)

#2 What is the brand and model of your router?

=Linksys WRT54GL (still no connection to my problem whatsoever, my problem happened before I even bought a ro...

s

#3 What software firewall is on your computer?

 Microsoft's firewall....-.- (still..... )

Did it help? I doubt it. Please ask serious questions.

Thanks for trying to help

Message Edited by fixORdc on 07-01-2009 12:10 AM

[westom]

---

@fixORdc wrote:

Did it help? I doubt it. Please ask serious questions.

---

  Long before anyone can post a useful reply, first you must provide useful numbers.  Your original post said you had DSL failure routinely at night.  Nothing more.  No numbers.  No facts. Your replies will only be as useful as the facts you provide.

    dsir595148 asked for information that should have been in your original post.  And he must ask many other questions because you have shorted your help of so much information - especially numbers.  You did not even define how your Westell 6100 is setup.  As a bridge or a router?  Critically important long before anyone can help.  He will have to ask that and a long list of other fundamental details you have not yet provided.

[fixORdc]

K, first of all. How could I give numbers if my internet only lags/spikes/stops during night and not morning?

2nd, it happened during the time I replaced my phone cord because my previous cord that I was during the past 2 years was too long and I was having a 700-900 kbps FOR 2 YEARS instead of 1.5mbps and during my 700-900 kpbs there was no lag at all. I tried to replace my cord but there's no changes on the connection, therefore there's nothing wrong with my router and there's nothing wrong with my modem, because it only lags during N I G H T. 

3rd What's the difference of my internet during Morning and Night? is it the number of people using internet? I doubt there's a hundred of people using the internet in my neighborhood from 8PM - 3 or 5AM.

@Dsir595148

I followed this instructions.

If your Westell uses the white and blue Westell firmware:
• Now, from the Configuration menu, choose VC configuration, hit the top Edit button. In the popup, set protocol to Bridge.

• Then below in VC 1 Bridge Settings set the mode to Bridge.Early 6100

• Hit Set VC. Save.

• Then, again in the Configuration menu, select DHCP Configuration and set the dropdown to OFF. Hit save and log off the utility.

NO changes whatsoever.

I tried this one.

http://members.verizon.net/~res08lyg/6100.htm

I lost internet and modem connection after configuring the internet protocol changing the ip and dns, so I can't continue.

and again.. my router is working fine as it does right now, my internet screws up during night Starting at 8PM

The only numbers that I can give you is the time the lag starts and it stops. 

 Here's some stats that you want (I think)

 
Connection Rate (Down/Up):   1792 Kbits/sec by 448 Kbits/sec Connection Status In Packets
Out Packets  15908341
 11733923   In Error Packets
Out Error Packets  0
 34450 IP Address  
Primary DNS
Secondary DNS  96.247.72.22
 68.238.64.12
 68.238.128.12 Ethernet Status In Packets
Out Packets  11716442
 15814263 ATM NetworkAddress VPI
VCI  0
 35 Firewall Status Passed
Dropped In: 0   Out: 0
In: 0   Out: 0
         Connection Information  
  Connection Name     Status     DHCP Lease Information       if(1 == 1 && 1 == 1) { document.writeln(" Server: 96.247.72.1 "); } else { document.writeln("   "); } Server: 96.247.72.1 My Connection if(1 == 1 && 1 == 1) { if(top.DHCPCStatus == 2) { document.writeln("UP"); } else if(top.DHCPCStatus == 0 || top.DHCPCStatus == 3 ) { document.writeln("DOWN"); } else if(top.DHCPCStatus == 1) { document.writeln("Renewing..."); } } else { if("1" == "0") { document.writeln("DOWN"); } else { document.writeln("UP"); } } UP if(1 == 1 && 1 == 1) { document.writeln(" Obtained: WED JUL 01 20:13:39 2009 "); } else { document.writeln(" Manually Configured "); } Obtained: WED JUL 01 20:13:39 2009     if(1 == 1 && 1 == 1) { document.writeln(" Expires: WED JUL 01 22:13:39 2009 "); } else { document.writeln("   "); } Expires: WED JUL 01 22:13:39 2009

 My router is working fine on both computers...... my internet works fine during MORNING.. my internet goes bad during night, thus leaving my computer and my other computer lagging like hell during night.

Message Edited by fixORdc on 07-01-2009 09:21 PM

Message Edited by fixORdc on 07-01-2009 09:24 PM

[dslr595148]

#1 Please think about this question. Please do not do what is told at that FAQ, at this time.

Did you follow:

http://www.dslreports.com/faq/13600

All DSLR (dslreports.com) FAQs » Verizon Online DSL FAQ » Hardware » How do I use a router with the Westell 6100

?

#2 Post your modem stats from your modem.

#3 If you have no idea of what I mean: Which Westell 6100 is it?

At that FAQ, they talk about the:

a) The white and blue Westell firmware.

b) The red and black Verizon firmware.

^^

[dslr595148]

Ok.

#1 Since you have the Linksys WRT54GL..

a) In it go to Setup -> Wireless.

Is wireless in this router enabled?

b) If so, do you have any computers at your location that use wireless?

c) Are you trying to hide the SSID?

d) Now go to Setup -> Wireless Security.

Is that set to WEP/WPA or Disabled?

e) Now go to Administration -> Management.

If you do not have at least two game consoles (X-Box, PlayStation) behind this router, disable UPnP in the router.

#2 In your Westell 6100, go to Troubleshooting -> Transceiver Status.

Please post that info..

[fixORdc]

#1 Since you have the Linksys WRT54GL..

a) In it go to Setup -> Wireless.

Is wireless in this router enabled?

= I went to the setup but I didn't see Wireless. I only saw this tabs (Basic Setup, DDNS, MAC Address Clone, Advanced Routing)

I think wireless is enabled because My other PC is using wireless and it works

b) If so, do you have any computers at your location that use wireless?

= Yes, my other PC is using wireless.

 c) Are you trying to hide the SSID?

= I'm not sure, but the wireless SSID broadcast is in enable.

=Statis document.write(SW_SES_BTN.DEFAULTS)SES Inactive 

=Network mode = Mixed

d) Now go to Setup -> Wireless Security.

Is that set to WEP/WPA or Disabled?

= It is on WPA Personal.

e) Now go to Administration -> Management.

If you do not have at least two game consoles (X-Box, PlayStation) behind this router, disable UPnP in the router.

= Done and Disabled UPnP

#2 In your Westell 6100, go to Troubleshooting -> Transceiver Status.

Please post that info.. 

=      
Transceiver Revision: 4.3.0.1     
Vendor ID Code:        4     
Line Mode:               G.DMT Mode     
Data Path:               Interleaved     
Transceiver Information     Down Stream Path     Up Stream Path
DSL Speed (Kbits/Sec)     1792     448
Margin (dB)     6.0     14.0
Line Attenuation (dB)     59.0     31.5
Transmit Power (dBm)     16.8     11.8

[dslr595148]

Sorry about that, go to Wireless -> Basic Wireless Settings.

Here is what most of all that stuff means..

Margin (dB) - Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.

Line Attenuation - Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.

Transmit Power - The higher the number, the more power is required to transmit. This number will vary based on the other numbers.

[fixORdc]

oh. cool I'm learning stuffs.

So, How do I fix those numbers?

[westom]

---

@fixORdc wrote:

So, How do I fix those numbers?

---

DSL is a radio wave on the phone line.  POTS devices (answering machine, conventional phone, etc) will eat those radio waves.  So you have filters between those DSL radio waves and everything but the DSL modem.  Filter blocks radio waves.
 
  However, is there something in the household wiring that 'eats' DSL signals?  Before blaming Verizon, you should first confirm your wires are not causing the problem.  One way I do this is to relocate a filter at the service entrance so that everything inside the house (even wires inside the wall) never sees that DSL radio wave.  Then run a dedicated wire from the service entrance only to the DSL modem.
 
  You can do a test the same way.  Connect your DSL modem directly to the NID box (where your wires meet theirs) with all other household wires marked and temporarily disconnected.  Is that dB number better?  If yes, then the problem is inside your building.  If not, then it’s all Verizon’s fault.
 
  Appreciate what those numbers reported.  Your problem apparently existed constantly - even though you only saw it during the night.  And you have a number to know when the problem is really solved.  That 6 dB number defined by dsir595148 must be above 12.  My standard is closer to 16 dB.  But now you have a number to actually see the problem AND know (without doubt) when the problem is resolved.
 
  First determine if it is a problem created by your wires or theirs.  Only then attempt a solution.  Don't start changing things with the intent of fixing it until after you known where the problem is.

So you didn't have anything better to do today?  Now you do.

Message Edited by westom on 07-04-2009 05:42 AM

[fixORdc]

"DSL is a radio wave on the phone line.  POTS devices (answering
machine, conventional phone, etc) will eat those radio waves.  So you
have filters between those DSL radio waves and everything but the DSL
modem.  Filter blocks radio waves."
 

 I only have a homephone using a filter that is connected to the wall jack. Then my DSL line is connected DIRECTLY to the wall jack (no splitter)

"However, is there something in the household wiring that 'eats' DSL
signals?  Before blaming Verizon, you should first confirm your wires
are not causing the problem.  One way I do this is to relocate a filter
at the service entrance so that everything inside the house (even wires
inside the wall) never sees that DSL radio wave.  Then run a dedicated
wire from the service entrance only to the DSL modem."

uhh.. I don't get this part. My DSL modem is connected directly to the wall jack.

   "You can do a test the same way.  Connect your DSL modem directly to
the NID box (where your wires meet theirs) with all other household
wires marked and temporarily disconnected.  Is that dB number better? 
If yes, then the problem is inside your building.  If not, then it’s
all Verizon’s fault."

doesn't work, my db stays at 6-10. The internet is just better during the day, and gets worst during the night, but the db stays the same. Although it works like this, when I turn off the reboot the modem, my db raises to 10, then after 3-5 minutes, it goes to 6, then goes to 8 then goes back to 6. 

Message Edited by fixORdc on 07-05-2009 03:43 PM

[westom]

So you are saying nothing inside the house is eating DSL signals?  I cannot determine if you did the tests properly.  DSL signals are not eaten by any wire or POTS device in your house.  I assume that is what you are saying.  Therefore the weak DSL signal is due to a Verizon failure.

  Normal with your signal numbers  is to have DSL service at full speed.   That at pathetic speeds later.  Ignore that speed change.  Worry only that your DSL signal number is pathetically too low.  Worry about nothing else until the that signal strength is closer to or exceeds 16.

  Based upon your tests, only Verizon can fix the problem because only Verizon's wires are causing that low signal strength.  That signal to noise ratio is your benchmark.  As long as that dB number remains between 6 and 10, then you have (for all practical purposes) a 100% failed DSL. 

[fixORdc]

Uhm, I just remember something. My Router is not setup for PPPoE and I heard that DSL(1.5mbps) should be in PPPoE. It's in DHCP at the moment. Do you think there's a connection? or it doesn't matter?

PS: I tried setting it up for PPPoE, although the internet doesn't work after. I can't access the modem too. I also probably need that username and password that the configuration needs, I read on the forums that I have to get those info. from my ISP

Message Edited by fixORdc on 07-06-2009 01:04 AM

[westom]

---

@fixORdc wrote:

Uhm, I just remember something. My Router is not setup for PPPoE and I heard that DSL(1.5mbps) should be in PPPoE. It's in DHCP at the moment. Do you think there's a connection? or it doesn't matter?

---

  Does not matter how you turn every dial on a radio.  If the station signal is too weak, you have poor reception.  Your DSL modem is a radio receiver.  Those radio waves are only on twisted pair copper wire.   Same principles apply.  The radio wave is too weak - 6-10 dB.  Therefore today you receive a noisy signal; tomorrow it appears to be better.  And no *dial* twisting is going to fix that weak signal.
 
  If nothing inside your house is eating that signal, then the problem lies in Verizon wires (or their transmitter).  Only Verizon can fix it.
 
  The radio station did not come in clearly.  So I will switch to FM?  If you have some signal in AM, then switching to FM will only make no received signal.  Same with PPPoe and DHCP.  Those only define how the signal is translated into 'English'.  You still have weak reception.  The radio station must broadcast a stronger signal.  Verizon must fix the signal you are receiving.

[nopatience]

I recently subscribed to Verizon DSL, moving from cable.  I have the same problem.  Response is great during the day but by evening I can barely get a page from the net.  I have noticed that if the page is mostly text it will come back slow but at least I can see it.  If there are any images such as banners, etc. then it may never come back to me. 

When other people are having the same problem, or if you are using the same hardware and software you used before, or in this case the problem consistantly changes at particular times of the day then it is not your fault.  The common thread is Verizon.  It sounds to me like their servers get overwhelmed with traffic in the evening when everyone is at home and using the internet.  Even late at night there are a lot of people still on the net.  Verizon needs to upgrade their equipment to handle the load and provide us with the service they advertised and which we are paying for.

[westom]

---

@nopatience wrote:

  It sounds to me like their servers get overwhelmed with traffic in the evening when everyone is at home and using the internet.  Even late at night there are a lot of people still on the net.  Verizon needs to upgrade their equipment to handle the load and provide us with the service they advertised and which we are paying for.

---

  So that low signal strength both day and night is a result of servers being overloaded at night?  Amazing how many know without first collecting numbers.

    {No personal comments, please}  Not intended as an insult.  Intended to point you to an often repeated phrase that so many hear and so few understand:  "Follow the evidence".

  Long before anyone can make your conclusion, first where are the numbers?  {edited}.  Science means first are some viable numbers.

  Low signal strength both day and night can cause higher daily bandwidth and lower nightly bandwidth.  To state that as your problem would only be wild speculation due to your 'no facts and numbers'.    I am not going to wildly speculate.  But I am going to challenge you for casting blame without facts.   {please keep it relevant}  Conclusions come only after facts and numbers are obtained.

Message Edited by westom on 07-12-2009 03:58 PM

Message Edited by westom on 07-12-2009 03:59 PM

Message Edited by KaLin on 07-12-2009 08:27 PM

[paultek6]

After reviewing all the responses to the problem at hand . Everybody is quick to ask numbers and info .But they havent come up with the answer to the problem.  . Its there server that has the problem.

  Now if anybody has what they think is another answer then lets have the cure. Its always the customers fault or should I say their equipment or lines .My info comes from the 4th tech that was here

[westom]

---

@paultek6 wrote:

After reviewing all the responses to the problem at hand . Everybody is quick to ask numbers and info .But they havent come up with the answer to the problem. 

---

Everytime the numbers were provided, a solution followed.  Your posts have never provided relevant numbers.  So you have no answers.  Is that sufficient to blame Verizon servers?   {please keep it relevant}

  You never provided numbers.  So we ignored your posts  {edited}.  Your replies were onloy as good as the information you provided.

Message Edited by KaLin on 07-12-2009 08:29 PM

[paultek6]

The problem is not in your house or lines going to house . Its not your Modem or router.Its there servers.

 I have put up with there problems off and on since I have had Verizon. Techs come out and cant find anything you get billed . A way for them to make more off you.

   I had Cavalier for 8 years and never had a dropped connection.I will be going back to them. It costs a lil more but I dont have to worry about dropped connections that sometimes last all night ..

   {please keep it relevant} 

                                             Paul

Message Edited by ElizabethS on 07-11-2009 07:51 AM