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Horrible Internet Service

To whomever reads this,

Like many, MANY, people on these forums I'm getting speeds slower than what I am paying for. I am paying for 3 - 7 MBps, and get speeds that rarely reach 2.1; normally, they hover between 0.6 and 1.2, with pings between 150ms and 350ms. I spend THREE MONTHS (November to January) working with Verizon "techs" to fix the issue, before I simply could no loner afford missing work to accomodate them. They found that the DSLAM that feeds my area "goes into isolation" several times a night (I still don't know what that means), which is causing my speed issues.

Why won't Verizon upgrade the DSLAM, like they KNOW it needs to be? They know what the problem is, but do nothing but waste my time, rather than fix it.

Look, all I want is a stable internet connection I can stream movies on (like everyone else) and play my online games on. As it stands, movies are impossible, and my games run like a stop-animation movie.

Comments

0ryanx1

I need to make a correction: it's the ASLAM that goes into isolation every day, not the DSLAM. I went back and reviewed the LAST post I made with this same problem.

dslr595148

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

news.giganews.com

traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the model of that Westell modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

0ryanx1

traceroute to <REDACTED>, 30 hops max, 60 byte packets
1 216.166.98.2 (216.166.98.2) 11 ms 11 ms 11 ms
2 216.166.96.140 (216.166.96.140) 0 ms 216.166.96.142 (216.166.96.142) 0 ms 0 ms
3 ash-b1-link.telia.net (62.115.42.153) 0 ms ash-b2-link.telia.net (62.115.44.181) 0 ms ash-b1-link.telia.net (62.115.42.153) 0 ms
4 ash-b1-link.telia.net (213.155.137.230) 2 ms ash-b1-link.se.telia.net (80.91.245.222) 2 ms ash-b1-link.telia.net (213.155.130.36) 2 ms
5 B100.DLLSTX-LCR-21.verizon-gni.net (130.81.199.59) 37 ms xe-1-0-0.GW11.IAD8.ALTER.NET (204.148.11.137) 2 ms 2 ms
6 P0-8-0-0.DLLSTX-LCR-21.verizon-gni.net (130.81.199.35) 39 ms B100.DLLSTX-LCR-21.verizon-gni.net (130.81.199.59) 37 ms P8-0.DLLSTX-DSL-01.verizon-gni.net (130.81.34.47) 35 ms

My modem is an Actiontec GT784WNV, computer connected directly to the modem.

I don't know how to get to the transciever statistics.

dslr595148

Go to 192.168.1.1 in your browser and go to "Status" and then "WAN Status" and copy/paste what's there. Let's see what your actual line stats look like.

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