I have had numerous customer service issues the past few days, which have resulted in 4 hours on the phone and another 2 on chats, with no outcomes. We have been hung up on 3 times and promised callbacks which never occur.
@jsilvermanwrote: I have had numerous customer service issues the past few days, which have resulted in 4 hours on the phone and another 2 on chats, with no outcomes. We have been hung up on 3 times and promised callbacks which never occur.
http://www.verizon.com/about/our-company/executive-bios
Try the above link.
I appreciate the response, but I need to access someone who is likely to take my phone call or call me to discuss my billing and customer service issues.
@jsilvermanwrote: I appreciate the response, but I need to access someone who is likely to take my phone call or call me to discuss my billing and customer service issues.
The link I gave you gives alternate phone numbers. You want executive escalations
this is how to do it.
This issue has been escalated to a Verizon agent.
@jsilverman1 I don't think anyone from the exec suite will take a phone call and resolve such issues but I wonder if you could settle your problem. If so how? Any advice, or feedback highly appreciated.
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
![Photo of [Deleted User]](https://we.vanillicon.com/v2/ed53a0ea8d4610e2e903eda78cf49f29.svg)
