After being promised a credit for my first month once my bill was generated (after a horrific onboarding process), I was disconnected on 2 times by chat agents today who basically told me there was no note on file, so no credit.
Your service is shameful and you just do not care. I want this escalated to the highest possible level and I want the credit I was promised by one of your supervisors (Alex) honored.
My next step is to issue a complaint with the Department of Public Service.
Hi chri1122,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
