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Internet is not working with MI424WR router after turning off

Two nights ago, I unplugged my router, and this morning, I plugged it back in. After doing so, my MI424WR router stopped showing the "Internet" green light. I tried using Verizon in Home Agent, but it won't let me log into my router when the program is trying to fix the connectivity issues. Please help! 😞

Comments

Justin46

What do you mean it won't let you log into the router? Do you get an error message? If so what is it?

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Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7.1, Build 09.97
Keller, TX 76248

sunxxmoon

Well I opened up Verizon in Home Agent, and it tried to fix my internet problems. It was taking diagnostics, and it stopped as it was taking diagnostics of the LAN connections because it wanted me to log in with my router information, but the password wouldn't go through. I tried resetting, but it still doesn't work.

Justin46

Well, what password are you trying to use? If you actually reset the router by pushing the reset button, the password should be "password". If you didn't reset the router, but had never changed the password that was set when you router was installed, which was probably "password1", it is almost certainly the serial number of the router, which you can find on the bottom of the router. This is because in the last few weeks Verizon reset the passwords in the routers that still had simple passwords like password1 or password.

And if you have never tried logging into the router, do not be confused by the extra bullets displayed when you type in the password, just type what it should be and ignore what is displayed on the screen.

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Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7.1, Build 09.97
Keller, TX 76248

sunxxmoon

Well, see, I COULD log in with the http://192.168.1.1, but when Verizon in Home Agent gives me a box to type in my information, it doesn't work. I've tried all three of your suggestions 😞

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