Traceroute to www.shanghairanking.com has been failing on FIOS for many weeks because of which I am unable to access http://www.shanghairanking.com/.
It is a very popular site, home page of https://en.wikipedia.org/wiki/Academic_Ranking_of_World_Universities, and the site is reachable from all cloud machine providers (amazon, google, etc) and cellular networks that I have tested with.
If you have a Mac or Linux machine, can you provide a traceroute to the site? You'll need to run `traceroute www.shanghairanking.com` to complete the Traceroute from a Terminal. Windows won't work as Verizon has trouble with ICMP TTL propagation on the FIOS Network.
traceroute to www.shanghairanking.com (49.4.14.158), 30 hops max, 60 byte packets1 192.168.68.1 (192.168.68.1) 4.291 ms 4.147 ms 4.105 ms2 * * *3 * * *4 * * *5 * * *6 * * *7 * * *8 * * *9 * * *10 * * *11 * * *12 * * *13 * * *14 * * *15 * * *16 * * *17 * * *18 * * *19 * * *20 * * *21 * * *22 * * *23 * * *24 * * *25 * * *26 * * *27 * * *28 * * *29 * * *30 * * *
This is my results of tracert, performed on an embedded Linux system.
1 () * * *2 100.41.13.124 4.552 ms 100.41.13.124 3.633 ms 100.41.13.126 9.685 ms3 () * * *4 140.222.229.91 4.394 ms 140.222.229.91 7.332 ms 140.222.229.93 5.926 ms5 152.179.78.154 (152.179.78.154) 5.429 ms 2.54 ms 3.632 ms6 () * * *7 4.26.3.26 76.049 ms 4.26.2.162 75.465 ms 4.26.2.166 70.117 ms8 219.158.16.93 (219.158.16.93) 222.327 ms 223.736 ms 223.573 ms9 219.158.16.69 (219.158.16.69) 215.531 ms 215.631 ms 223.646 ms10 219.158.5.149 (219.158.5.149) 211.112 ms 212.756 ms 210.768 ms11 125.33.186.14 222.984 ms 124.65.194.18 214.14 ms 124.65.194.166 210.993 ms12 () * * *13 61.49.137.2 217.488 ms 61.49.137.6 211.933 ms 61.49.137.2 213.756 ms14 () * * *15 () * * *16 () * * *17 () * * *18 () * * *19 () * * *20 () * * *21 () * * *22 () * * *23 () * * *24 () * * *25 () * * *26 () * * *27 () * * *28 () * * *29 () * * *30 () * * *
It seems the problem is at your WAN Gateway or DNS. Try release the WAN DHCP and renew the DHCP.
Are you using a Google Wi-Fi, in addition to another router with your Verizon service? And are you on FiOS or DSL?
I just performed a Traceroute from a Verizon FiOS network I have access to, and can see similar. We're likely going to need a Verizon Network Technician to fix this.
root@1395EastWest:~# traceroute www.shanghairanking.com traceroute to www.shanghairanking.com (49.4.14.158), 30 hops max, 60 byte packets 1 USG-FW (192.168.1.1) 0.199 ms 0.210 ms 0.171 ms 2 * * * 3 * * * 4 * * * 5 * * * 6 * * * 7 * * * 8 * * * 9 * * * 10 * * * 11 * * * 12 * *^C root@1395EastWest:~# traceroute www.google.com traceroute to www.google.com (142.250.73.196), 30 hops max, 60 byte packets 1 USG-FW (192.168.1.1) 0.211 ms 0.219 ms 0.185 ms 2 * * * 3 B3307.BFLONY-LCR-21.verizon-gni.net (100.41.1.102) 8.001 ms 8.031 ms 7.949 ms 4 * * * 5 * * * 6 0.ae9.GW13.IAD8.ALTER.NET (140.222.225.63) 17.540 ms 16.476 ms 17.139 ms 7 204.148.79.46 (204.148.79.46) 16.967 ms 17.479 ms 17.439 ms 8 10.23.213.62 (10.23.213.62) 17.363 ms * 10.252.211.158 (10.252.211.158) 16.971 ms 9 216.239.54.204 (216.239.54.204) 16.948 ms 216.239.54.104 (216.239.54.104) 16.185 ms 108.170.232.212 (108.170.232.212) 17.877 ms 10 142.250.232.97 (142.250.232.97) 17.690 ms 108.170.240.112 (108.170.240.112) 16.164 ms 108.170.246.2 (108.170.246.2) 16.605 ms 11 iad23s87-in-f4.1e100.net (142.250.73.196) 16.384 ms 108.170.235.157 (108.170.235.157) 21.884 ms 216.239.50.93 (216.239.50.93) 18.377 ms root@1395EastWest:~#
And from my home ISP...
ubuntu@ubuntu:~$ traceroute www.shanghairanking.com traceroute to www.shanghairanking.com (49.4.14.158), 30 hops max, 60 byte packets 1 USG (192.168.1.1) 0.619 ms 0.621 ms 0.612 ms 2 142.254.216.197 (142.254.216.197) 9.911 ms 9.881 ms 9.597 ms 3 agg63.ntnwny1702h.northeast.rr.com (24.58.216.93) 162.408 ms 162.229 ms 161.980 ms 4 agg37.lncsnycd02r.northeast.rr.com (24.58.38.106) 15.645 ms 15.730 ms 15.547 ms 5 be29.rochnyei01r.northeast.rr.com (24.58.32.62) 17.869 ms 21.636 ms 16.003 ms 6 bu-ether15.chcgildt87w-bcr00.tbone.rr.com (66.109.6.72) 29.392 ms bu-ether13.tustca4200w-bcr00.tbone.rr.com (66.109.6.2) 25.147 ms bu-ether15.chcgildt87w-bcr00.tbone.rr.com (66.109.6.72) 29.972 ms 7 bu-ether11.snvacaid17w-bcr00.tbone.rr.com (66.109.6.14) 83.383 ms 75.533 ms 84.468 ms 8 bu-ether11.snjucacl67w-bcr00.tbone.rr.com (66.109.6.8) 84.222 ms 79.926 ms 80.176 ms 9 0.ae2.pr0.sjc10.tbone.rr.com (66.109.1.17) 79.075 ms 78.847 ms 0.ae0.pr0.sjc10.tbone.rr.com (66.109.6.141) 78.612 ms 10 218.30.54.178 (218.30.54.178) 80.063 ms 82.028 ms 76.596 ms 11 202.97.50.73 (202.97.50.73) 78.011 ms 77.692 ms 77.502 ms 12 202.97.22.205 (202.97.22.205) 218.319 ms 218.134 ms 215.048 ms 13 202.97.12.85 (202.97.12.85) 228.795 ms 228.738 ms 228.413 ms 14 202.97.94.193 (202.97.94.193) 218.268 ms 218.165 ms 217.804 ms 15 218.30.28.26 (218.30.28.26) 229.014 ms 228.585 ms 233.128 ms 16 218.30.112.133 (218.30.112.133) 231.239 ms 236.477 ms 218.30.25.142 (218.30.25.142) 231.124 ms 17 220.181.182.126 (220.181.182.126) 254.237 ms 254.055 ms 220.181.182.130 (220.181.182.130) 239.447 ms 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * *^C ubuntu@ubuntu:~$
I am using a personal router (Deco mesh) connected to ethernet wire provided by Verizon FIOS.
I am overriding the DNS servers to use public DNS servers from cloudfare and google.
While I do not have Verizon Services (Landline or Cell Phone) for Internet, this is what I see:
C:\Users\X>tracert www.shanghairanking.com Tracing route to www.shanghairanking.com [49.4.14.158] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms (RFC 1918 IP of my NAT router) 2 12 ms 9 ms 8 ms (RFC 1918 IP of CMTS - "head end" of cable modem) 3 10 ms 10 ms 11 ms gateway2-t4-1-ban22sm2-2-dwdmch31.ban.ptd.net [207.44.121.29] 4 42 ms 39 ms 43 ms gateway2-p1-chi22chi.chi.ptd.net [207.44.112.102] 5 51 ms 40 ms 39 ms lag-103.ear5.Chicago2.Level3.net [4.28.70.85] 6 89 ms 89 ms 90 ms ae-3-19.edge2.SanJose3.Level3.net [4.69.209.189] 7 94 ms 93 ms 101 ms CHINA-TELEC.edge2.SanJose3.Level3.net [4.53.210.210] 8 97 ms 93 ms 93 ms 202.97.50.61 9 273 ms 277 ms 278 ms 202.97.59.105 10 239 ms 237 ms 237 ms 202.97.12.165 11 275 ms 274 ms 273 ms 202.97.48.221 12 274 ms 274 ms 275 ms 220.181.177.242 13 255 ms 256 ms 254 ms 220.181.182.126 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * ^C C:\Users\X>
support.tuya.com has the same problem.
