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Is my service being throttled?

Less than a year ago I was upgraded tothe 3 Mbps DSL plan, and I consistently reached speeds of 2.6-2.9 Mbps. Lately, I can't seem to get higher than 1.3 Mbps on any device I try testing with (desktop, laptop, smartphone). Nothing has changed on my end, so is it safe to assume this is simply the result of throttling, and there's nothing I can do?

Comments

hitmehhh

I think you are being throttled. I am paying for enhanced 3-7 mpbs I was consistently getting 6. Then about 5 weeks ago ,when nothing changed, can't get any better than 4.5

mikewiz1962

I think a lot of us are getting throttled down. Same issue except I went from 3 down to 1.5 on a good day. Usually, 1 to 1.25. I am moving to Clear 4g and will be up and running next Monday as equipment was shipped today. I will post my experience with them here.

grm31

mikewiz1962,

I saw from your other post, you are located on southern NJ. Whereabout? I'm having my issues in Burlington County NJ.

dslr595148

To OP

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I see

news.giganews.com

traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

MysteryB

You are probably being "optimized."

mikewiz1962

I am located in Camden County in Gloucester TWP. The service is terrible. My wife could not even use Netflix.

So think about it, I am paying for Netflix and I am paying for lousy Internet service and can't use either. As I said in an earlier post, I am moving to Clear and the equipment should be here on Monday. I will post the results.

In the past month, my DSL connection has gone down by 50%. They don't seem to care as Verizon gets my money..or at least they did!

sad_customer1

I live in Northern Virginia and agree the service is being throttled. I consistently was able to achieve 2.5-2.8 in a bandwidth test until June 2013. Now I'm running at 1.5-1.8. Bait and switch.

grm31

I have an old Westell 2100 modem, so I don't know if I can get the transceiver stats.

dslr595148

@grm3 wrote:
I have an old Westell 2100 modem, so I don't know if I can get the transceiver stats.

Visit http://192.168.1.1/ for me and do the following:

a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and paste the information on that page.

b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and paste the information on that page.

c) Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

d) If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number.

By ]Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.

hitmehhh

Here are my stats. How does it look?

Transceiver Revision: 4.3.0.1
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information	Down Stream Path	Up Stream Path
DSL Speed (Kbits/Sec)	5216	864
Margin (dB)	14.0	14.0
Line Attenuation (dB)	45.5	26.0
Transmit Power (dBm)	19.5	11.8

smith6612

@hitmehhh wrote:
Here are my stats. How does it look?

Transceiver Revision: 4.3.0.1
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 5216 864
Margin (dB) 14.0 14.0
Line Attenuation (dB) 45.5 26.0
Transmit Power (dBm) 19.5 11.8

They look to be off. Your modem speed is supposed to be at 5888/864. It looks like you have lost sync at some point since that's not a speed Verizon sets on their DSL service.

If this happens routinely, consider getting a Homerun installed, since you're near the edge of 5Mbps service. A Homerun isolates the DSL signal from your home's wiring by keeping the DSL signal going onto to the modem. This also has an added benefit by ensuring otherwise commonly unfiltered devices, have a DSL filter.

grm31

OK dslr595148,

Here's the trace route, but I could not get the transceiver stats. Neither of the addresses you listed worked. I only get "The server at 192.168.1.1 is taking too long to respond".

news.giganews.com

traceroute to 71.188.x.x (71.188.x.x), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 1 ms 1 ms 40 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 2 ms 2 ms 2 ms
4 T0-0-1-0.CMDNNJ-LCR-22.verizon-gni.net (130.81.199.227) 14 ms 14 ms 14 ms
5 P8-0.CMDNNJ-CMDNNJCE-ERXG04.verizon-gni.net (130.81.45.61) 13 ms 14 ms 14 ms
6 {edited for privacy} (71.188.x.x) 72 ms 73 ms 76 ms

smith6612

Ouch on the latency jump between hops 5 and 6. Was anyone using the Internet connection at your home, at the time of running that trace or was the connection running slower than expected?

dslr595148

@grm3 wrote:
OK dslr595148,
but I could not get the transceiver stats. Neither of the addresses you listed worked. I only get "The server at 192.168.1.1 is taking too long to respond".

Strange odd, that should of worked.

#1 If you have a RJ-45 WAN port router connected to your Westell 2100, what is the brand and model of the RJ-45 WAN port router?

#2 If you do not have a RJ-45 WAN port router connected to your Westell 2100, then you need to check what the Default Gateway is and then try to go there.

As how to check what the Default Gateway is on your computer, varies per OS and Verison.

For example if on Windows 7:

a) Locate the Windows Icon in the bottom left corner of the task bar.

b) In the Search box, type cmd or command to locate the command prompt.

c) Following the available prompt, type ipconfig/all and press Enter.

holyV

Transceiver Statistics

Transceiver Revision	A2pB020b3.d20h
Vendor ID Code	4D54
Line Mode	ADSL_G.dmt
Data Path	INTERLEAVED

Transceiver Information	Down Stream Path	Up Stream Path
DSL Speed (Kbits/Sec)	5216	640
Margin (dB)	28.3	13.0
Line Attenuation (dB)	24.0	12.0
Transmit Power (dBm)	19.7	11.9

can you check mine?

i have been getting 7000+ Down Stream for few years

then few month ago, my speed went down to 6312 Down Stream.

then after 1-2month it went down to 5888.

today it went down to 5216 (was 5888 yesterday)

so wdf.....

hitmehhh

It seems funny our downstream is exactly the same. I really think that is what Verizon set it at. Nothing , and I mean nothing has changed on my end as far as equipment , yet my speed has been slowed down.

holyV

Transceiver Statistics

Transceiver Revision	A2pB020b3.d20h
Vendor ID Code	4D54
Line Mode	ADSL_G.dmt
Data Path	INTERLEAVED

Transceiver Information	Down Stream Path	Up Stream Path
DSL Speed (Kbits/Sec)	7616	832
Margin (dB)	16.3	7.0
Line Attenuation (dB)	24.0	13.0
Transmit Power (dBm)	16.9	11.9

speed finally back after they reset my line.

smith6612

@holyV wrote:
Transceiver Statistics
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path INTERLEAVED

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 7616 832
Margin (dB) 16.3 7.0
Line Attenuation (dB) 24.0 13.0
Transmit Power (dBm) 16.9 11.9
speed finally back after they reset my line.

Glad to see the speed is back. Now that you're at this speed, make sure Verizon has disabled the optimizer so that your speed is not dropped once more. They can turn it off for good on your line if you ask them to do so.

holyV

Smith6612 wrote:

holyV wrote:

Transceiver Statistics

Transceiver Revision	A2pB020b3.d20h
Vendor ID Code	4D54
Line Mode	ADSL_G.dmt
Data Path	INTERLEAVED

Transceiver Information	Down Stream Path	Up Stream Path
DSL Speed (Kbits/Sec)	7616	832
Margin (dB)	16.3	7.0
Line Attenuation (dB)	24.0	13.0
Transmit Power (dBm)	16.9	11.9

speed finally back after they reset my line.

they just disabled it. thank you telling that.

speed today

Transceiver Statistics

Transceiver Revision	A2pB020b3.d20h
Vendor ID Code	4D54
Line Mode	ADSL_G.dmt
Data Path	INTERLEAVED

Transceiver Information	Down Stream Path	Up Stream Path
DSL Speed (Kbits/Sec)	7616	864
Margin (dB)	16.1	5.0
Line Attenuation (dB)	24.0	12.0
Transmit Power (dBm)	16.9	11.9

hitmehhh

I contacted Verizon they said the setting of 5216 was set correctly. They did an onscreen session with me and said everything is fine. As I said , I was getting 6 now getting 4.5 . BEING THROTTLED

chunsim

We did not get any up grade 1.1-3 Mbp ? Can you help for that ???

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