No Ethernet Port on my ONT

TroublewONT
Enthusiast - Level 2

Hello- I would like to use my own router (so I don't have to keep paying the monthly rental fee), but don't see an ethernet port on my ONT. I only have a coax cable coming out of it and connecting to the router. Is it that my service was installed so long ago that the ONT installed didn't give me that option.

The router I have is Fios-Gen4.

Thank you in advance for any help.

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gs0b
Community Leader
Community Leader

As Edg1 says, all ONTs have an Ethernet port.  You'll need to contact Verizon to switch the WAN connection from MoCA to Ethernet.  Best way to do that is via VZDirect as the phone and chat reps may not understand the request.
https://www.dslreports.com/forum/vzdirect

If you have FiOS TV service with Verizon boxes, it gets a bit more complicated to use your own router as a MoCA LAN is required.  Check out this FAQ for more info:
https://www.dslreports.com/faq/14077

Verizon does not provide any support when one of their routers is not used.  Not a big issue for reasonably technical folk, but it is good to know.

You can also buy a Verizon router to eliminate the rental fee.  $299 for a tri-band WiFi6 G3100 new from Verizon or well under $100 for a used G1100 online.   If buying used, be sure the seller has a fair return policy if there are any issues such as a Verizon branded router with Frontier firmware or other problems.

Good Luck.

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Edg1
Community Leader
Community Leader

The oldest ONTs support ethernet connections.  The first ONTs didn't even actually have a MoCA connection. If you sent a picture of your ONT that would help. They are typically next to the coax port on Motoral/Arris models and next to the voice ports on other models.

TroublewONT
Enthusiast - Level 2

Thank you for the responses.

I've attached some pics as you suggested.

Again, I appreciate any help.

imageimageimage

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Edg1
Community Leader
Community Leader

That is actually just the BBU/PSU. That powers the ONT. Trace that beige cable wire, on the other end will be the ONT. It is most likely outside. 

TroublewONT
Enthusiast - Level 2

You are correct. I found it on the outside of the house just on the other side of the wall. 
Unfortunately, it looks like I would have trouble trying to fish an ethernet cable through the wall once I get the ONT open. I have pics but am having trouble attaching them this time.

Is there a splitter or converter that I could use to attach the coax cable from the inside unit that I could then connect my router to via an ethernet cord? Is that something you'd recommend?

I greatly appreciate your help. 

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Edg1
Community Leader
Community Leader

No. The inside unit is only to power up the ONT. You have to get the ethernet from the ONT outside the router's location.

CRobGauth
Community Leader
Community Leader

Yes, you can use a device called a MOCA adapter.

Keep in mind that it is only good up to speeds of 100M.

Do you have TV service with FiOS STBs?

If so, you will need to connect the router to the coax so that STBs can get guide and on demand data.

Edg1
Community Leader
Community Leader

Are you referring to a WAN MoCA adapter? That would be a good solution. Do you know what brand and model to look for?

TroublewONT
Enthusiast - Level 2

Thanks for all the feedback and suggestions.
I don't know the difference between a WAN MoCA and a LAN MoCA, but saw on DSL Reports that the WAN MoCA is suggested. My router has a WAN port, so I figured that's what I need.

I welcome suggestions for brands/models.

Thanks, again!

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TroublewONT
Enthusiast - Level 2

I was finally able to upload pics of the ONT on the outside of my house. Looks like the cables go in to the unit on the inside through the hole the tech created and I don't think I could successfully run the ethernet cable through the same with the same success. That's why I'm considering a MoCA adapter.

imageimage

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Edg1
Community Leader
Community Leader

Frontier FiOS uses a WAN MoCA adapter from Arris. It’s the MEB1100. So the coax that is currently in your Quantum Gateway will connect to the MEB1100 and the ethernet will come out to the WAN port of the router you choose to buy. 
Like previously posted you will only be able to do 100 mbps max with this setup. Anything more will require ethernet from the ONT. Do you already have your own router? Or do you still need to pick one up?

TroublewONT
Enthusiast - Level 2

Hello-

I was thinking I'd use this old router I have.

https://www.amazon.com/Cisco-Linksys-BEFW11S4-Wireless-B-Cable-Router/dp/B00005ARK3

Do you think it would work once i get my hands on an adapter?

Thanks for all your help. 

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Edg1
Community Leader
Community Leader

I guess it would be ok for hardwired devices since it's 10/100 router, but it's wireless B. You are only going to get 11 mbps max on wifi. 

epie
Enthusiast - Level 3

Hello - I have a similar issue and ses Amazon has a few MOCA to Ethernet converters that seem highly rates.  The cheapest is $59.  Is this an acceptable solution if I dont want to deal with a new ONT box but yet want to purchase my own wireless router and connect via ethernet? Thanks

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Cang_Household
Community Leader
Community Leader

It is still highly recommended to connect via ethernet from the ONT whenever possible (including drilling holes on the wall and fishing new ethernet cables.)

What's the rated speed of your connection? If it is less than 200Mbps, you just need to buy an older model of the MoCA (namely MoCA 1.1) to Ethernet converter. If you have a higher speed or considering upgrading the subscription in the future, you just need a MoCA Bonded 2.0 to ethernet. MoCA 2.5 will not worth the money because Verizon does not offer 2.5Gbps to Home users.

smith6612
Community Leader
Community Leader

@Edg1 wrote:

I guess it would be ok for hardwired devices since it's 10/100 router, but it's wireless B. You are only going to get 11 mbps max on wifi. 


The BEF lineup is limited to about 38Mbps WAN to LAN. The router is very old and is probably worth sending off to eWaste at this point.

smith6612
Community Leader
Community Leader

Running the cable shouldn't need much more than a drill, some sealing putty/caulk, and some zip ties. Just follow the existing lines to where your Router is. That's your easiest path. You might also need CAT5e cable rated for outdoor installation, ends/jacks, and some termination tools. All of this can be found at the local hardware store if a friend doesn't have them.

I would avoid the MoCA adapter solution unless absolutely needed. 

The ONT's Ethernet port will be located inside of the "Customer Access" portion. Open it up, and you'll see it typically facing downwards.

epie
Enthusiast - Level 3

Thanks all.  My speed test is showing 500Mbps up and down with a 1G service.  How do I open the ONT, I unscrewed the where it said “customer access” but still locked.  Do I also need to open the hex screw at bottom of box?

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smith6612
Community Leader
Community Leader

The door may be sticking, just give it a nice firm tug from the right tab. Look for a plastic clip on the side in case that also needs to be disengaged. Some of the Arris ONTs have them. The hex screw is to access the Fiber Terminal and for removing the ONT.

epie
Enthusiast - Level 3

Thank you for your tip to open box and I just noticed something very interesting I would like some comments on.  It appears that maybe my box does not need to be upgraded unless you all feel I have a very old ONT box.  You will see in photos I have an Ethernet 5e cable after all that is connected to my router along with the coax.   I confirmed ethernet cable matches on ONT side and router WAN port. My questions are as follows:

1.  Is the coax connection to the router unnecessary and redundant if I have cat5e connected to the WAN port?

2. Does my ONT look like it needs an update or current enough for a 1G connection?

image

image

image

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gs0b
Community Leader
Community Leader

The pictures need to be approved by a moderator.  Until we can see them, here are some answers.

Coax is required only if you subscribe to TV service.  If you don't have TV service, it can be disconnected.  Note that it won't harm anything if you leave it connected.

From your previous post, it sounds like you're subscribed to 1Gbps service.  If that's the case, then I know your ONT is capable of 1Gbps service.  Verizon won't sell you 1Gbps service unless the ONT is the right model.  If it is an old model, they upgrade it before they enable 1Gpbs.

Run the Verizon speed test at https://www.verizon.com/speedtest/.  It will test the speed to the router as well as to the device.  If the router speed test isn't close to what you've subscribed to, then you should contact Verizon for help.