Site Totals

61164 Questions Answered 265 Categories

No UPS label included with replacement router; no good support contact method

I've installed my new router, which seems to be working just fine. But there was no UPS return shipping label in the box. And I can't find any way to get this question answered outside of "pay $14.99 a month for premium support!" Ummm...no.

Any idea how I can get a shipping label? Or can I drop the equipment off at a local Verizon store?

Randy...

Comments

Justin46

Why would you want a return label? Just throw (gently) whatever it is you want to return into a box and take it to your closest UPS store. They have a contract with Verizon to handle returns, they will properly pack the equipment, put a label on it, give you a receipt with a tracking number, and not charge you a thing. I have returned equipment through my local UPS store multiple times as I have upgraded my equipment, not a single issue.

One thing to do for sure though, is make sure you keep a complete inventory of the equipment, type, serial number, etc. (I go so far as to take photos of the equipment before I take it to UPS), save the UPS receipt, and use the tracking number to see when it is delivered to Verizon (and I print the UPS tracking info to a PDF and save it just in case there is some issue later). And last, check your account to make sure the equipment comes off, may take a couple of days, may take quite a bit longer.

If you have a local Verizon store they might take equipment returns, not all do, I would call first.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

tns2

They typically don't want older routers back, UNLESS you have terminated your service. So store it away.

Child Item