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One-time activation fees for new customers and 'My Support Cases' hyperlink

Satish1

Team,

I'm a new customer to verizon and I have requested only for internet without any invisible charges. And the cutomer care provided a non-contractual internet plan only for 39.99 in addtion to the device charges and one-time activation fees can be waived since verizon kid is already placed in my apartment since verizon identiified our address as "Priority Service" address.

However first month bill come with $23.33 charge for one-time activation lue for next 2 monts. I really appreciate if the activation fees to be waived since I opted verizon instruments and installation is already done since it all readily available.

I tried to search for "My Support Cases" Link, i really frustrated and till now I'm not able to find this, not sure whether its hidden somewhere only for verizon customer care 😞

Comments

ElizabethS

You do not have any support cases, so you cannot see that board. Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

Satish1

Ok..Will do...thanks

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