I have some equipment to return (set-top boxes, router).
I called a UPS store to find out what the procedure is, and they weren't sure whether I am supposed to pack the items (and should have a return label provided by Verizon) or if I should just drop off the equipment.
Due to the lack of a clear answer, I don't want to do the wrong thing and then end up being charged for the equipment.
I also tried calling the only Verizon store in this area that is listed on their Web site as handling equipment returns, but always get a busy signal. Are Verizon stores open now?
Ideally, I would like to get a receipt listing serial numbers, etc. for the items I'm returning. Do UPS stores provide that?
