Please post any issues you are having with slow DSL speeds in this thread in order to get them addressed.
Began experiencing this problem after they switched DSL service from the second line to the primary line in my home. Max download speed immediately slowed from 2.7 MBps to 1.7 MBps; however, speed begins slowing after 8 p.m. and after 10 p.m.. speed decreases to about 200 kbps; after midnight, it crawls to below 100 kbps as low as 64 kbps (only slightly faster than 56kbs dial up).
With Cable, it used to slow in the afternoon/evenings but it sped up as network traffic decreased. Here I have the exact opposite situation, where my DSL speed slows down as network traffic decreases.
Everyone that I've spoken too at Verizon has never heard of such a problem and they have no idea what could possibly be causing this slow down when network traffic should be at its lowest. Over the past month, they have opened five tickets to attempt to address this slow down problem but since the problem is primarily felt after midnight there isn't anyone around to trouble-shoot. This is a real head scratcher and I'm not confident Verizon has the staff/personnel to figure this one out.
Perhaps someone on this forum may have an idea of what could possibly be causing this slow down after midnight and why it speeds back up during the day? Could the decrease in speed from 2.7 MBps to 1.7 MBps be correlated to the slow down problem? I've done Google searches and come up empty on this one. Any ideas will be appreciated.
** Same DSL equipment (modem and wireless router) for the past 3 years. Same computers for the past 14 months....
#1 What is the brand and model of your modem?
#2 What is the brand and model of your router?
Thanks for the response....It's the equipment that I've used for the past several years with no problem:
Problem exists going directly from modem or through router. Modem is in bridge mode, with router configured for PPPoE.
A friend of mine wonders if the outside wiring is temperature sensitive and perhaps impedance of the wires increases as the temperature drops thus decreasing DSL bandwidth. Interesting hypothesis, but that doesn't seem to account for some of the very cold day time temps that are even colder than some of the night time temps. Also, if my understanding of impedance is correct, as as temperature drops so too does impedance, so that would seem to make things even faster.
Regardless, this hypothesis doesn't address that there was perfect performance prior to the switch over of the DSL from the second phone line to the primary line.
#1 Since this a wireless router, is wireless in the router turned on?
#2 If wireless in the router is turned on, what level of wireless security is it set to?
#3 What firmware is on that modem ( The White and Blue OR the Red and Black )?
The topic name says it,
VERIZON OFFERS THE WORST HIGH SPEED INTERNET SERVICE.
I run a business online and my internet crashed every 10 minutes causing me to reboot modem and wait a while It's been doing this ever since I got it, I called to ask whether they can help me and all Verizon Reps hang the phone up on me.
I can also barely hear through my phone.
This is the worst service I've experienced and I'll be making changes soon. I do not recommend High Speed for Verizon. It's awful and will cause you to lose money if you run a business online.
Goodbye
Here I have been told time after time it's me that the internet is slow.
It's been that way for almost a year and I put up with it.
I run a gaming server in Chicago and in the beginning I could upload and download maps and cfg. files at 300mb/s.
Not now!!!!
I am lucky to get 1.28mb/s down and 0.69mb/s up with less than 80 in file transfer rate.
And yes I have tried to talk to support. No luck!
I can't even get a repairman to clean the three connections from the main line to my house.
Is there a choke or filter on my line?
Thanks
How frustrating is this? I see this is a common post on this thread. I have contacted Verizon 5 times via phone, chatted with someone 7 times, I either get interrupted or I get told that they cannot find a problem.
They've conducted line tests and sent me a new modem.
I am so frustrated. I am thinking of going back to the old service provider I had, which was a cable company. This stuff SUCKS!
Christy
P.S. I keep getting asked by verizon if my modem is accepting 800 numbers incoming and outgoing? Well does anyone know if there is a general number you can dial to block "800" numbers in general? I thought I did this when I changed service plans, and I am wondering if that is what the issue is here. Since after I started having issues, I noticed that my wireless phones in the hosue stopped working and I had to replace it with a regular phone.
TIA
Help!
I've put up with this problem for well over a year. Tech support has been no help. My DSL speed slows down/stalls everyday from around 4 PM to 12 Midnight. I'm connected to the internet but there is nothing else. The speed is fine during other times. The modem is Model 6100. I've tried everything a novice can do. Right now, I've disconnected all my phones and I'm just using one phone and the DSL connection.
Doesn't anyone else have this problem?
Thanks for your help
Mario
#1Are you on Residental OR Business Service?
#2 What is the brand and model of your modem?
#3 What is the brand and model of your router?
#4 What is your OS and Version ( for example Windows XP )?
#5 What software firewall is on your computer?
#6 What anti-malware program is on your computer?
This includeds: what anti-spyware program(s).
#7 What game server is it?
#1 What is the model of that Westell modem of yours?
#2 Do you have a RJ-45 WAN port router?
#1 Which firmware is the Westel using (the Blue and While OR the Red and Black ) ?
#3 What software firewall is on your computer?
#4 What other security software is on your computer ( Anti-virus, anti-spyware )?
#1 Residental
#2 GT 704 Wg wireless DSL Modem/Router
#3 same as number 2
#4 Vista Ultimate (x64) Service Pack 2
#5 vista firewall is off
#6 Avast. but when doing server work it is turned off.
#7 GameServers.com , the server is located in Chicago
This is not on one computer. I can turn on three other computers and they do the same thing. And no they are not all on at the same time.
Two have XP ops and two have vista 64 ops all the same speed.
Hi, thanks for your quick response.
I'm not familiar with the term, firmware. There is a yellow Ethernet cable attached to the Westel 6100.
No router. Just have one PC connected to standard phone jack.
Windows, XP
MacAfee and Windows Defender. I put Windows defender on well after the problems started.
PS I will not be able to respond until Sunday.
Sounds like you and I are in the same boat. My speed crawls to a snails pace in the evening. At about 6 p.m. my upload speed surpasses my download speed. By 9 p.m. my download is near 100 Kbps while upload is relatively fast in the 650 Kbps range.
Verizon upgraded my modem and it hasn't had a significant effect. They're plan is to try slowing down the speed from 3 Mbps to 1.5 Mbps. That will slow me down during the day (I've surpasses 2 Mbps with the new modem) but the hope is it will speed up the service available during the night. The techs have expressed no theories on what might be causing the slow down. They only mention that I'm far from the "central office." However, I haven't had this problem until recently and have had great service up until they did a line switch about a month ago.
My wife mentioned to me today that my neighbor sent out an email blast notifying everyone her email had changed from verizon to comcast. I'm going to follow-up with her to determine if they were having the same slowing of Internet speed.
I don't know where you live, but I live in NJ. Just want you to know you're not the only one and if you're like me don't get your hopes up that a few tweaks to your modem or replacing your modem is going to remedy the situation.
Do you have DSL filters installed on all of the phones? There should be a filter on all of the phone jacks except the line going to your router. Not having filters could make your internet connection unuseable and make lots of interference on your phone line.
Ok.
#1 On Residental service it is against the TOS to run a server on your home connection. As long as your server is not on a Verizon connection, then this is fine.
#2 I am just wondering. Why is your software firewall disabled?
It is nice that most routers will protect you from users from the net to connect you, but with most routers offer no protection against computers in the same LAN.
http://www.grc.com/nat/nat.htm
Major ouch.
#3 Did you try trace route to this server at GameServers.com ?
http://www.mydigitallife.info/2007/05/22/10-new-executables-and-20-old-commands-in-windows-vista/
My DSL service has become extremely slow recently. I have tried disconnecting and reconnecting the modem. No difference.
Have tried streaming downloads that too forever to buffer. Do those aborted down loads stay in system and slow down service?
How can I get DSL reasonable again?
@Mario wrote: Hi, thanks for your quick response.#1 Which firmware is the Westel using (the Blue and While OR the Red and Black ) ?I'm not familiar with the term, firmware. There is a yellow Ethernet cable attached to the Westel 6100.
#1 Check the IP Address, Subnet Mask, Default Gateway on your computer.
a) This means since you are on Windows XP, go to Start -> Run.
b) Type in cmd and press enter.
c) In the new window, called the command prompt, type in ipconfig /all and press enter.
#2 With your web browser go to the default gateway and log-in as need be.
Then you will see what I mean..
#2 If you have a RJ-45 WAN port router: What is the brand and model of it?
Wow! Ok lets start again, I guess I did not word things right.
I rented a COD 5 server from gameserver.com. Not from home.
I don't need protection against computers in the lan that's why the firewall is down behind the router.
I download maps from a website and check them out . Some times they are 24mg to 44mg files.
If it's what I want then I use a File Transfer Protocol program (FlashFXP) to send them to the server with other cfg. files.
Now here is the problem and I am seeing the same thing with other post. When I first connect to a web site or a server in the cod game or any other download period, the connect rate is good at first then get slower the longer it goes.
ex. ( the download starts at 300kbs. Within one to two seconds it drops to 200kbs. By the time of two min. the download is down to 40 to 60 kbs. ) This was not this way in the beginning.
Something has changed. This is every day this happens.
Would the router need an update? I can't do it . It has Verizon's firmware on it.
Is it possible that they thought I was using a peer to peer type thing and put a limit on me?
That's what it acts like. A download that should take two mins. is taking ten.
I did a ping test to Chicago and got 0% packets lost, min. 39ms , max 89ms , avg 58ms
THANKS
I feel your pain. For several weeks my internet was cutting out, when it was up it was extremely slow.
Tech support gets so frustrating, it takes 5 minutes of menu navigation, automated diagnostics, and attempts to get you to hang up before you even get put on hold for tech support.
The guy that responded before me likes to blanket the forum with that standard response. Keep that in mind when researching his response.
I ended up dropping Verizon and going back to cable...I'm very happy with that decision. Verizon will give you the run-around for a long time; they aren't willing to admit they have a problem.
Good luck! I'm not saying you will never find a solution, but for me, the frustration you have now didn't end.
In the past week, my DSL speed has slowed to a crawl. Like most people here, it can barely maintain a 1.00 Mb/s download speed. However, the upload speed doesn't seem to have been affected - it is at a consistent 0.73 Mb/s like it has always been.
I called HSI Tech Support, and after an hour or two of trying to resolve the situation, he concluded their end was working fine. He suggested a problem with my modem, the Westell 7500. But, even after the 24 hour line test period (to check for changes in the modem's performance), they could not determine a problem.
I will call again to see if there is anything else we can do, but until then, I am hoping someone might have an idea. I am thinking of buying a new modem, and if anyone could suggest one that will work well, i would be grateful.
Below is relevant info:
HSI Plan: 7.1 Mb/s / 768 Kb/s
Location: Southern California > Inland Empire
Transceiver Statistics
DSL Speed (Kbits/Sec): 7616 / 864
Margin (dB): 10.4 / 11.0
Line Attenuation (db): 38.0 / 18.0
Transmit Power (dBm): 19.7 / 11.9
Let me know if there is any additional info that would be useful.
- - - - - - - - - - | - - - - - - - - - - | - - - - - - - - - -
Update 2/23 23:56 PDT: Well, in the time it took to write this post, my speed is acting as it should be, and I'm getting about 800 Kb/s while downloading an update for a Steam game. I don't really know what's going on, so I apologize if I am confusing this problem with something more minor.
(apparently if you have html errors and are using Chrome the forum won't save your post text or tell you about the error)
I'm actually jealous of everybody else's slow DSL download speeds. 200 Kbps sounds great! My average download speed for the last 48 hours has been 40 Kbps. I've reported it to tech support and they have about 30 min to call me back with the "you'll be called back in the next 24 hours".
Back story: Speeds were great since I got DSL in January, I once told somebody it felt faster than the cable I previously had. Great until Monday... No Internet for 6 hours, when it came back it was slow and by Monday night it was 15 Kbps.
I've tested it on multiple computers (one XP, one Vista), wired and wireless, in Firefox, Chrome, and IE. I haven't tried moving the modem to a different phone jack, but it was working great until Monday. Still can think of anything I changed. From the forum posts it seems this is a common issue. I also I have not tried resetting the modem to defaults yet, reconfiguring it is almost as annoying as the slow speeds.
Modem is a Westell 7500 (A90-750015-07)
Transceiver Information Down Stream Path Up Stream PathDSL Speed (Kbits/Sec) 5824 864Margin (dB) 6.3 14.0Line Attenuation (dB) 41.0 21.0Transmit Power (dBm) 19.8 11.6
I've seen the down stream reach 6400...
Suggestions?
Can you post up your modem Transceiver Statistics? One of these links should work.»192.168.1.1/transtat.html (Westell)»192.168.1.1/cgi-bin/webcm?getpag···tus.html (ActionTec)»192.168.1.1/htmlV/transtat.asp (Westell)
After 72 hours of slowness the download speed is back to 5 Mbps. I never did get a call back from Verizon. Came home and the modem had no connection to the Internet, powered it down, and when it came back the speed was as it should be. I'll hold off saying it's fixed until I've had acceptable speeds for 24 hours.
Lessons learned so far, none.
You're not alone. I'm experiencing the exact same situation. When I was writing my post in my thread, my speed was sluggish. By the time I posted it, my speed was back to normal. It lasted for a while, but as of writing this post, it's back down to being as sluggish as ever.
Not entirely sure what the problem is. Just keeps fluctuating between optimal and **bleep** poor performance at random times of the day.
Sorry to start yet anothertopic on what seems to be a similar/same problem with quite a few here, but I wanted to turn the focus away from DSL speed, which for me and Verizon techs I've talked to seems just fine. No problem with that. The VOIP phone works. It's the Internet access and speed of downloadiing I'm having troublr with. A download from Microsoft came at an average speed of about 1.1 MB, ranging from 754 KB to 3.9 MB. A download from Adobe averaged somewhere around 300 KB, from 0 to 5.5 MB. I started noticing a slowdown about a month ago. Never had trouble before that. Some have suggested it's the DNS server or that we have bad IPs. I seem to be using the OpenDNS server.Can anyone figure out how to solve this problem. In fact the connection shut down during an online sessionwith a Verizon tecnician, but he didn't know that!
My stats:
Residential Service
Modem: Westell VersaLink 327w
Router: Netgear WPN824v2
Windows Vista Home
Norton Internet Security 2010 (switched from 2006/7 a week ago)
No other anti-malwareor spyware programs
Transceiver Revision: 7.2.3.0 Vendor ID Code: 4 Line Mode: G.DMT Mode Data Path: Interleaved Transceiver Information Downstream Path Upstream PathDSL Speed (Kbits/Sec) 3360 864Margin (dB) 18.5 11.0Line Attenuation (dB) 25.0 16.0Transmit Power (dBm) 7.6 11.8
Pinging verizon.net [206.46.232.39] with 32 bytes of data:Reply from 206.46.232.39: bytes=32 time=70ms TTL=246Reply from 206.46.232.39: bytes=32 time=69ms TTL=246Reply from 206.46.232.39: bytes=32 time=70ms TTL=246Reply from 206.46.232.39: bytes=32 time=70ms TTL=246
Ping statistics for 206.46.232.39: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 69ms, Maximum = 70ms, Average = 69ms
Tracing route to verizon.net [206.46.232.39]over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dslrouter [192.168.1.1] 2 23 ms 22 ms 23 ms 10.32.84.1 3 23 ms 22 ms 23 ms so-4-3-0-0.NY325-CORE-RTR2.verizon-gni.net [13081.13.213] 4 23 ms 23 ms 23 ms so-7-0-0-0.NY325-CORE-RTR1.verizon-gni.net [13081.18.244] 5 24 ms 23 ms 23 ms so-4-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.20.24] 6 31 ms 30 ms 31 ms so-10-0-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net [130.81.19.111] 7 69 ms 69 ms 69 ms so-4-0-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81.17.41] 8 70 ms 69 ms 69 ms so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [13081.20.157] 9 69 ms 70 ms 69 ms po1.ctn-border1.vzlink.com [206.46.225.85] 10 70 ms 69 ms 69 ms po121.ctn-core1.vzlink.com [206.46.225.18] 11 70 ms 69 ms 69 ms 206.46.228.130 12 82 ms 70 ms 69 ms 206.46.232.39
Trace complete.
My internet speeds drop to 643 Kbps to 800 Kbps during the day, and shoot up to the full 300+ during the night. I called tech support and they ran a line test twice now, showing that there is no problem and suggested a 24hr line test which I'm waiting for now. This last time, it was also mentioned that I can get speeds of "up to 3 Mbps" and that there is such a thing called congestion when living in aparment buildings, which would not reflect on the line tests at all anyway. So if what I'm hearing is true, customers living in apartments are basically "sharing" the line, and to be getting the speeds that I pay for the other people must stop using the connection?
I notice my speeds were varying at different times when I reconnected the DSL service. I had Verizon DSL for years and everything was fine, I was getting the full speed all the time. Then late last year I disconnected service because I was not in a contract (expired after renewing twice) and I was out of work. I got a job a week after I disconnected the DSL service and called up Verizon to order the service again, they sent me a new model a Westel 6100G and since then is when I noticed my speeds were terrible during the day.
This is from the Verizon test site. I ran it several times while on the phone with tech support, and he told me the reason for the speeds being so low was that there were many people testing their connection using the connection server.
Download speed test comparison
Your Modem is Ready for Internet Access
<script type="text/javascript">
</script> Broadband Connection Internet Status:
</script> DSL Link:
Speed(Down/Up)
Connection Type:
</script> IP Address:
He also had me check the CPU usage in the task manager, which was from 0% to 2% at the time.
I'm having the same problem in Phila
I've got a 55k download speed
I'm still waiting to hear back from customer service
they are making cavalier telephone look better
and I've been with Verizon for 20 years
Do you have a RJ-45 WAN port router that you could connected between this modem and your computer?
I have a router and ethernet cables?
Take this as a opinion
From what I know If your phone lines are above ground with winter storms if it enough to frezze stuff there could have been some damage to the phone line's shielding and the sun could mess with the DSL Frequancy in the line. For example at a house were I use to live at on another Phone company "AT&T" the line coming off of the pole was so old back when they used cloth as a insloater the DSL did work but during the day we got 368 Kbps down and 368 up but at night when we restarted the DSL modem and got 768 Kbps down and 368Kbps up and we were paying for 1.5Mbps service.
#1 What is the brand and model of that RJ-45 WAN port router?
#2 If it is a wireless router, is wireless in the router turned on?
#3 If wireless in the router is turned on, what level of wireless securty is it set to?
Just tried to download a large file from Microsoft Downloads at 1:50 PM in NYC and got speeds of from 0 - 19.7 KB. At least 10 seconds were at 0; the average was about 130 B. This is terrible. We're paying for Internet access, not just DSL. Can someone respond? We can't email tech support, and I don't feel like proving to a phone tech that it's not my computer or modem. This is happening to my husband on another computer (same network) and to my neighbor who hs a completely different setup.
Thanks, Mata
About a month ago we also had issues. I called them and spent the long amount of time with them that we all do whenever we call in for help. The end result for us was that their facility had hardware issues and were working on it. It took three sdays before we had reliable internet back. Even then, there were some drop out. Today, again, we are having really slow connection issues. We are down to 100mbps and timeouts all the time with our browsers. I cannot conduct a small business using my phone all the time. This is unacceptable. This is what I get, I guess, for listening to my husband and switching to the less expensive internet service. "You get what you pay for". There needs to be a law that says if a company cannot provide you what is promised at all times, you get a credit back for the time they didn't fulfill their promise and they get fined by the government enforcing the law. That would definitely help our country get out of debt pretty quickly - don't you think?
Called Verizon again today for a billing issue. I know this is off topic, but maybe this is also happening to you.
Apparently some kind of "technical" glitch keeps adding Backup and Security Essentials, a $11 a month charge, to my account. I was told is happening to a lot of people and they're having trouble processing all of the credits. If you don't call in and cancel it you'll be charged, check your bill. Make sure to ask for a refund for the whole amount and not a pro-rated credit.
...then I asked about the slowness.
I was told that the local DSL loop cannot handle the 7.1 Mbps service I was sold. I was told a downgrade to 5 Mbps would fix the problem. But when the tech support guy connected to billing he was told that the account was already downgraded to 5 Mbps. Since it was just done today I have to give the account 6 hours to stabilize before it can be escalated. Hopefully I won't have to call back tomorrow.
This morning the DSL was still slow and it remained slow this evening so I called Tech Support back to escalate the issue, nearly 24 hours of "stabilization" should be adequate. But instead of escalating the problem, the tech support lady today said I needed a "profile" change. She was unable to satisfactorily explain what this entailed. But whatever, right? She changed my profile and told me she'd need to run a 24 hour line test. If at the end of the 24 hour test the connection was still slow then an autodialer will call me and inform me that I need a technician to visit my house. We'll see how this goes.
I am a little annoyed that all of these problems started right after I canceled the $6 a month "inside wire maintenance" "feature" added to my account at initiation with my express consent. Should a tech come out and find fault with my inside wiring then the labor cost is ~$110 an hour. I should hope this unfortunate coincidence is just that.
I didn't have time to read through all of the previous forum posts but I am having similar slow DSL speeds at night. I am signed up for the 7.1 mbps download speeds and i barely get 1mpbs if I'm lucky between the periods of around 2pm all the way up till 10pm. I can barely even stream youtube during those periods. The weird thing is that I am fine during the morning hours and I get nearly full speeds.
I have called tech support on multiple occassions only to have then tell me that everything seems okay on their end, reboot the modem, reboot my pc, etc. I'm getting tired of dealing with the Verizon Techs. My modem actually crapped out on me recently so they sent me a new one but I am still facing the same problems, even with a brand new modem/router combo.
The new modem/router is an: Actiontec GT704WGB
I usually have one desktop connected to the gateway via ethernet cable and one notebook that connects occassionally.
Any help will be appreciated.
OK, I see you're moving the messages around. Hope that helps us get better Internet connections!
Why is it that every time someone complains abouut the slow downloads and dropped connections, you (our only email access to tech support), ask what our router and modem models are, and when we give you that info, plus loads of other data, you don't respond? The query about the modem and routers are equal to saying "we're not going to admit what the probllem is, so get frustrated ad go away." It's not our equipment. It's yours. What's the problem with Internet access?
--Mata
@mikitty wrote: I am signed up for the 7.1 mbps download speeds and i barely get 1mpbs if I'm lucky between the periods of around 2pm all the way up till 10pm. I can barely even stream youtube during those periods. The weird thing is that I am fine during the morning hours and I get nearly full speeds.I have called tech support on multiple occassions only to have then tell me that everything seems okay on their end, reboot the modem, reboot my pc, etc. I'm getting tired of dealing with the Verizon Techs. My modem actually crapped out on me recently so they sent me a new one but I am still facing the same problems, even with a brand new modem/router combo.The new modem/router is an: Actiontec GT704WGBI usually have one desktop connected to the gateway via ethernet cable and one notebook that connects occassionally.Any help will be appreciated.
I am signed up for the 7.1 mbps download speeds and i barely get 1mpbs if I'm lucky between the periods of around 2pm all the way up till 10pm. I can barely even stream youtube during those periods. The weird thing is that I am fine during the morning hours and I get nearly full speeds.
#1 Correct me if I am wrong:
Wireless in this router is turned on?
#2 If that is correct, what level of wireless security is the router set to use ( For example, WEP/WPA ) ?
Linksys WRT54GS v7.0
Yes
WEP 256
My DSL's speeds are very fustrating. My download speed is 50-80 kbps and my upload speed is around 15 kbps. Whenever a file is being uploaded the whole internet freezes up. Please help. Modem model: Westell 6100
yes wireless is turned on with the default protection that came with it (WEP 64). If you are asking to imply that someone might have cracked my WEP key and is accesing my internet, I can assure you i constantly check (even more so during slow preiods) to see that the only two computers ever connected are my desktop and notebook pc. I amquite certain this is not the problem. Do you have any other suggestions?
To:mikitty and Prtssguy
For testing reasons:
#1 Try connecting your computer wired to the router.
#2 Turn off wireless in the router.
Does the issue still happen OR does that fix it?
This will help tell if it is a wireless issue for sure OR something else......
@billytran54 wrote: My DSL's speeds are very fustrating. My download speed is 50-80 kbps and my upload speed is around 15 kbps. Whenever a file is being uploaded the whole internet freezes up. Please help. Modem model: Westell 6100
#1 If there is a device between your modem and your computer, please tell what the brand and model of that other device is.
#2 Is the Westell the White and Blue one OR the Red And Black one?
#4 What anti-virus program is on your computer?
@dslr595148 wrote: To:mikitty and PrtssguyFor testing reasons:#1 Try connecting your computer wired to the router.#2 Turn off wireless in the router.Does the issue still happen OR does that fix it?This will help tell if it is a wireless issue for sure OR something else......
Disabling the wireless does not help at all. My desktop is directly connected to the router via ethernet cable. I just ran the verizon speed test and got a download speed of 1.14 Mbps (keep in mind I am paying for the 7.1 mpbs). This happens every night and only at night.
@mikitty wrote: @dslr595148 wrote: To:mikitty and PrtssguyFor testing reasons:#1 Try connecting your computer wired to the router.#2 Turn off wireless in the router.Does the issue still happen OR does that fix it?This will help tell if it is a wireless issue for sure OR something else......Disabling the wireless does not help at all. My desktop is directly connected to the router via ethernet cable. I just ran the verizon speed test and got a download speed of 1.14 Mbps (keep in mind I am paying for the 7.1 mpbs). This happens every night and only at night.
Ok, Can you post up your modem Transceiver Statistics? One of these links should work.»192.168.1.1/transtat.html (Westell)»192.168.1.1/cgi-bin/webcm?getpag···tus.html (ActionTec)»192.168.1.1/htmlV/transtat.asp (Westell)
I'm having the same problems of extremely slow speeds. SpeedTest.net says 1.1MBps when I'm supposed to have the 7.1MBps line
Tried reseting router, virus/malware scans..
Also , my pings in online games I play are fine..but the d/l rates I've been getting are awful. I'm getting 30-50kbps:|
Westell 327w router
Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: ADSL2+Mode
Data Path: Interleaved
Transceiver Information
Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 7658 863
Margin (dB) 18.0 13.0
Line Attenuation (dB) 22.5 11.5
Transmit Power (dBm) 16.3 12.1
A couple of things... 1. Can someone tell me why my Latency/Ping is very high between the hours 7pm and 12pm pacific only? The time before that and after those hours things go back to normal.. I have been dealing with this since November 09, before that it was just fine. I even upgraded my internet connection to 3.1mbps and I still have the problem. Even when I do a ping test my speed and upload is still fine just my latency is high. I play a lot of online gaming and it hurts me with latency that high plus I get kicked from game servers for having a high ping.
2. If it is due to or being a part of a saturated connection, what are the steps to getting back a normal latency between those hours? Do I have to write a letter to Verizon's President? Call a Verizon Manager? Threaten to cancel my services with Verizon? I have already called tech support but they cannot help me.
P.S.. I have a Westell 7500 modem
I couldn't agree with you more. I'm looking for cable also, as it could NOT be any worse than Verizon service. I live in West Virginia, and have nothing but problems with Verizon internet, plus they have cost me much, much money with taking computer to shop, then buying a new computer, which was not necessary, as it was Verizon's problems and not any computer that I've used. I would not recommend Verizon to anyone.
Location: Newark, Delaware
My roommate and I experienced slow DSL speeds while opening certain websites, such as hotmail.com and sfgate.com, since March 11th. Before calling Verizon customer service, we turned off router, turned back on and restarted computers. However, it doesn't help. When we called customer service, and they asked us to go to "192.168.1.1/Verizon/redirect" and clicked button show"on" and "off"on that page. It seems help because some websites that we had problems to open before can work well. But some websites woked well before we called became slow (takes more than 10min to open, really depeneds on luck)or even can't open anymore.
They also connected my computer and tried to fix the problem from their side for one hour, but nothing helped. Eventually, they asked me to call my computer manufacture and implied Verizon has no responsibility of this slow connection problem.
It really makes me angry. How could it be possible that three computers with two types system (windows 7 and XP) from three different manufactures in the same house have the same issue, just because of our computers' problem?
They finally promised to give a test and will tell us the result within 24hr. I do hope they would call me by 10 o'clock pm March 14.
@LindaChou wrote: Location: Newark, DelawareMy roommate and I experienced slow DSL speeds while opening certain websites, such as hotmail.com and sfgate.com, since March 11th. Before calling Verizon customer service, we turned off router, turned back on and restarted computers. However, it doesn't help. When we called customer service, and they asked us to go to "192.168.1.1/Verizon/redirect" and clicked button show"on" and "off"on that page. It seems help because some websites that we had problems to open before can work well. But some websites woked well before we called became slow (takes more than 10min to open, really depeneds on luck)or even can't open anymore.They also connected my computer and tried to fix the problem from their side for one hour, but nothing helped. Eventually, they asked me to call my computer manufacture and implied Verizon has no responsibility of this slow connection problem.It really makes me angry. How could it be possible that three computers with two types system (windows 7 and XP) from three different manufactures in the same house have the same issue, just because of our computers' problem?They finally promised to give a test and will tell us the result within 24hr. I do hope they would call me by 10 o'clock pm March 14.
#1 Only on certain sites? Hmm..
#2 In that case, I find it hard to believe that it is your computer that is the issue.
#3 Please try to trace route to the sites.
For example if on Windows XP..
a) Go to Start -> Run.
c) In the new window, called the command prompt, type in tracert hotmail.com and press enter.
#4 Please show us, the fastest possible route(s) between your computer and the target(s).
#5 While I do not think, it is your end...
a) What is the brand and model of your modem?
b) What is the brand and model of your router?
#6 Does this slowness happen all of the time OR at certain times?
We've used Verizon's internet service for about 3 years now, and up until the past few months, it's been flawless. Now, it seems like we get one good day of service for every 5 days of terrible service. We are on the Starter Plan for High Speed, and we also own an Xbox 360 video-game system. Almost every time we try to use the Xbox, our internet service is running too slowly to play online. We live in the Hillsboro, Ohio area near Mowrystown, Ohio, and our neighbors have the same problem we do.
On a day of good service, our computer's access runs quickly and smoothly, and our video-game systems can run perfectly while playing online.
Last month, everyone's internet service on our line went down for one day, we're not sure if you were fixing a relay box or what exactly you were doing, but the next day when the service came back on, and for about 3 days following, the connection was superb. We had no problems whatsoever. Now, the service is starting to go bad again. Two days ago, the connection was great, then yesterday, it was bad again.
I've tried everything to fix it, we've double-checked our filters, reset our modem and router countless times, and nothing seems to be working. My son suggests that we call and get our IP address changed, and I'm at wit's end and am willing to do this if it will fix our connection. I'm not sure if this is even possible or if it will help the problem, but our internet service is rather bad, and it doesn't seem to be getting any better.
Is there anything we can do on our end, or anything you can do on your end to get this problem solved? Thank you.
It takes me about an hour and a half to download a medium-length audio book from the library, and I can't do anything else while it's going on -- ridiculous! I had my son call to try to see what could be done (I can't talk to Verizon people anymore. I've been "Verizoned" - transferred, cut off, misdirected, cut off, transferred some more, until I've filed a complaint with the FCC), but even being as polite and patient as he could, he got no help, no answers.
I have no idea what to do or how to get help. Verizon's 'customer support' system and voice menu system is worse than useless.
got it here tonight in Phila
seems like bad storms affect the Phila area all the time
but not during, but after when the area is drying up
I tried to ask if there was a better modem to buy from either verizon or elswhere and got told to open a case
I just wanted to know if there was a better upgrade than this old westell proline modem
but I don't want to waste a day on the phone with people who read from scripts
Okay, here's my deal - I have a 7M DSL line and service has been okay for a while but has become much worse in the last month or so. Youtube and Netflix streaming are unwatchable. I can't even watch 360p videos without it stopping every 10 seconds to buffer. Checking my bit rate with task manager, I get about 25-75kbytes/s when watching youtube vids (on Windows 7 over wireless AND WinXP via ethernet )
Watching Netflix on my PS3 is impossible. If I'm lucky, a video I select will actually load after buffering for 2 minutes, but the bitrate drops so low, the video compression artifacts at the low bitrate make it unwatchable. HD netflix streaming just doesn't work. It even takes 2-3 minutes to load the coverart graphics on the title selection menus. My PS3 is wirelessly connected to the router.
Downloading other things is not as horrific, but I cannot seem to get above ~250kbyte/sec (2Mbit) PER download. Speakeasy and the FCC's bandwidth testers both reported my download speed at 2Mbit/s independently. I did however try to simultaneously download the biggest files I could find from multiple servers. I downloaded a file from Fileplanet and Gamespot (~100kbyte/s each), another game on Steam (~210kbyte/sec), a Youtube video, THEN I did the Speakeasy bandwidth test, which scored 1.7Mbit/s. In total, task manager reported my download speed at 750-830kbyte/s, which is close to my 7Mbit line speed.
So, I don't know what that means. I used to watch streaming HD on Netflix with no complaints on the quality but it has been really, really terrible lately.
I'm using the Westell 7500 model (or A90-750015-07, black body). Firmware: 5.01.00.02.
One process to try for slow speeds (and excuse me if this is repeating information as I have not read every post here) is to eliminate the inside wiring by connecting the modem to the NID test port. Use a known good RJ11 cable thats is short as possible. In some cases you will have to disconnect a modular plug to access the test jack.
Connect either an ethernet or USB cable to the modem so you can use a computer to check the line stats. Better yet if you have a combo unit with modem, ethernet ports and wireless then use the wireless connection for stats.
If stats or connection speed improves then the problem is with the inside wiring,
Just my 2 cents worth, could save some bucks if a dispached tech finds the same issue.
We are supposed to have 7.5 Mbps service, had some trouble earlier in the year, but have had almost regular fast connections (6 Mbps+ as measured on speedtest.net) for the last week or so. However, the last two or three days the connection has pretty much dried up. speedtest.net has been reporting < 800kbps down, which is funny because up is consistently > 600 kbps. Last night I spent almost two hours on the phone with tech support which resulted in a 24hr test. I just got the result which claims the problem is resolved. But now I'm testing at ~250kbps down and ~500kbps up - totally upside down. Not a wireless issue: get the same results over wireless AND plugged directly into the back of the modem. Have tried both with OSX and Windows 7. Have run virus and spyware scans. I even reset the modem. The line in to the modem is supposedly clear, and my connection from the computer to the modem is clear. The modem has been running constantly for over 3 years - could it be starting to fail?
U are right!! Same happened to me,I can"t connect 2 PC's at the same time. Or Use my desk top or my lap top but never both of them.
I have the Turbo speed.
I'm an extremely frustrated Verizon internet customer in DC.
I've lost count of how many times I've had to call tech support to fix the same problem over and over again: namely, my download speed is only about 1mb. It's supposed to be 3mb. The upload is fine at .7mb.
I've restarted the DSL router (westel) and wireless router. Nothing changed. I've disconnected and reconnected on the Verizon DSL Home page. Nothing changed. BTW, the DSL home page says that the speeds are 3360 Kbps / 864 Kbps. What a joke!!
The last time, I called tech support they had to forward the problem to the "Central Office". It got fixed in 24 hours. But why is this problem back. For the nth time??
Again, there's NOTHING that I've done differently that caused the problem to start up again. I am told by the techs Verizon changes the settings at their end. And its these dumb-a** changes that cause the problems.
I'm so ready to dump this company. I wish AT&T had internet service in DC. I had them in SF and i never had this problem.
What can you do to solve this problem? I can give you my email and drop-loop number because there's nothing on my end that I need to as no settings have been changed. Like I said the last time this happened it got forwarded to the "Central Office."I just don't want to deal with tech people anymore.
@Agon123 wrote: I just don't want to deal with tech people anymore.
I just don't want to deal with tech people anymore.
Good look wiht that.
AT&T Has tech people, too.
How good/bad they are, I have no idea. Maybe better, maybe worse ?
Yes, I'm probably going to give up Verizon as well
this is a last shot in case someone already had this problem and can point me in the right direction.
I have the 3 meg DSL with a home run installation with no need for filters on my phones.
They get the 3 meg from the pole to the house
From the house to the modem
but from the modem to the computer 56 k.
They have replaced the modem, the cables, and the service tech even brought in his own computer with no luck
I took apart the home network and have tried 5 different single computers from the modem to the computer
I have wire maintenance plan so They could replace all the wires and I'd be covered
nothing works, and all I get is phone calls recorded that say ,we see your problem is solved
I've been with Verizon for over 30 years, and I'm a Linux system admin myself
but no one can figure out, it's like I'm being rate limited somewhere that doesn't show up to techs
I have heard the horror stories about all the other services
lets face it, internet in the United states is shoo far behind the rest of the world it's shameful
I have no idea on what to do, but I can't keep spending money for a product I'm not receiving
I'm paying for 7 Mbps, which I get most of the time, but it drops to 1 Mbps in the evenings sometimes (a lot of times!). I've gone through all the all-too-obvious stuff suggested on the support pages, and the thing that auto-responds to your question via email was equally useless. Aside from calling Verizon and waiting on the phone forever, how do I get some actual help? I understand that I'm paying for *up to* 7 Mbps, but 1 Mbps (and less!) is hardly fair. . .
Thanks for any help.
My internet is much slower since the new home page took affect a few days ago. And now, I can even log in to get my email!
Upgraded from 3mb to 7mb last week on the 26th, finally "completes" upgrade today it was working fine all day around 6mb. Then out of nowhere around 7pm, it just goes to crap I'm getting less than 1mb. Tried everything, and it's still the same. This is pretty ridicules, i loved my 3mb connection never had a problem in all the years i had it. Figured i'd get the same quality with the 7mb. Hopefully in the morning it's back to normal...and stays that way day and night
jkmla, that's exactly what happened to me. 😞
Nevada reporting in...the 3mb that I'm paying for now runs at 0.44kb! Service and quality at it's finest! The "new" MyVerizon is worthless. Did you guys even look at what a "Home Page" is supposed to be? Now you can't customize anything! Verizon Yahoo was awesome. This is garbage! And you want me to keep paying the same price? Good luck with that. Until I get what I'm already paying for, you get NOTHING!
I was on the basic 1mb plan but was only getting .5 mb so I upgraded to the 3mb. Now I get a whopping .7mb. I think verizon does not provide their advertised speeds. I have a 6110F westell. Anyone know whats wrong? I live less than 2 miles from the local verizon ISP provider.
I have had Verizon DSL for a lot of years and in the last 6 months the service is slower and slower. I have a Fujitau FC9660RA14 modem and from there run a wireless router. The best speed I can have is 248 when I run a speed test. I have no issue when I use the same computer at a wi fi connection away from home. I have optimized and tried everything.
If this slowness continues I will switch to ComCast that is available at my home.
So, no help here? I posted a week ago. I'm getting .7Mbps right now. The speed will go up later. . .when I've gone to bed! I want to watch videos and play online games between the time I come home from work (5:00) and when I go to bed (10:00), and that is {please keep your posts courteous}
Just a reminder folks, that this is a peer to peer support forum where users share their experience and information. If you need assistance from Verizon, or have technical issues that cannot be resolved by advice found here, please use the Contact Us feature on the main community page.
So my internet has finally seemed to be constant, but ever since the first day where i got 6mb and it dropped. It only averages around 4mb now...pretty lame. I'd rather just go back to my 3mb if i can't even get close to what i'm paying for.
I'm beginning to think that's the standard
I've been talking to other people on other services
apparently no one gets what they pay for, it's like half or less.
And when you call to complain it's always some lame store about line usages, bad wiring, etc.
Shame that America sucks so much on the internet
when Japan can get 50 meg download speeds
http://www.worldpoliticsreview.com/Images/commentarynews/broadbandspeedchart.jpg
http://arstechnica.com/tech-policy/news/2010/04/verizon-ceo-studies-be-damned-us-is-tops-in-broadband.ars
We also have very slow internet in the late evenings. I have never gotten help from customer service, honestly never really received a response that was not along the lines of "I'm sorry for the inconvenience, may I help with with anything else?". It's like trying to nail jello to the wall. I'm looking for other internet and phone options and hope that one day I'll see a headline Verizon corporate surprised to have lost 50% of their customer base". That seems to be the only way to get anyone to respond with a productive solution.
We had the same problem over the past week. We bought a new modem and changed the phone cable inside the house. We had a tech out 3 times. He changed the cable pair, the dlsam, and ran a dedicated dsl line into the house - still the same problem. Today the ticket was escalated and they changed us to a different router because the router we were programmed to on their end was overloaded. Now we are back to normal again - but faster!
Good luck!
Good point. This was suggested over and over by the weekend overseas Verizon technician support teams.
The problem is that the overseas techs can't order you a replacement. However, they explained that you can call billing and request an ADSL Microfilters - billing explained that they can give me a few free ADSL filters and extras are $12.
Thank you and good luck!
I just updated from 1.5mb/340k to 3mb/765k
Now my speed is: SAME!!!!!
spent the ridiculous 3 hours on phone with their dumb useless service folks to no avail. "everyting is perfect sir."
Verizon has the wrst service of any company I have ever had to work with. Period.
But I am desperate - anyone on this forum have ideas? I see I am not alone.....
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