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Slow speed DSL keeps getting slower

natesmith

Can't seem to get help with my DSL speed getting slower. I'm paying for a 1Mbit connection and that is what I expect. A few weeks ago it had been woring fine rignt around 1.1Mb. Now, downloads speeds are usually around 740K and up is around 10Kb. My voice line is constantly going bad but they just fixed it again a few days ago. It should be good until it rains again.

Is verizon purposely provisioning the DSL slower? The service around here is aweful but they shouldn't be charging for service the can't provide.

Any ideas on what to do? I don't have any other options for internet other than satelite and thats just do expensive.

Comments

smith6612

You will need to get the voice line repaired to get the DSL portion fixed. Once voice is repaired, DSL will follow.

The next time you talk to Verizon, please ask them to disable the ASSIA xDSL Optimizer, which is enabled for your line. That way, line troubles do not cause the system to decrease your speed.

natesmith

The voice line was 'fixed' according to Verizon. I've rebooted the modem several times since then and still only have 700 to 800kbs via provisioning. The copper is very old and in very poor condition in this area. They really can't fix it, they just find a dryer pair and keep moving.

So the standard support can get the optimizer disabled? They barely can talk english and don't seem very knowledgable about the technical aspects of DSL.

At work I have 3 DSL lines and I've strugged to get the lines that are only 2000 feet from the DSLAM any faster than 3Mbit. The engineers seemed to think it just can't be done. I don't hold out hope these guys can help at this point. But I'm willing to try again.

smith6612

Try talking to the Verizon Direct forum for the speed issue, and also for the circuits at your office, if you'd like those looked at: https://www.dslreports.com/forum/vzdirect . The techs in there should be able to get all of that resolved.

You will need to register an account with the DSLReports site to do so.

gh45

Im having a similer issue with the central office being either outdated or having major issues causing very poor speed/connection and sometimes dropouts. They said they fixed it last week but I talked to support again and they said nothing was fixed and created another ticket for tomorrow. That site you gave is that direct to the engineers who work on the central office? Is there something they can actually do about a central office "running out of capacity" as they put it? Im gonna ask for some money back, maybe report them to the FCC and have been looking into comcast quite frankly. Verizon doesnt seem to fix anything/care.

natesmith

Ok, once a member, how do you post a ticket request?

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