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Unstable Internet Connectivity

Hi. I have been on the phone with automated support and live people a number of times in the past few weeks, and now need to escalate my problem. My Fios internet connectivity keeps going up and down, on all devices, all wireless. I have no wired device connections. Each time I contact Verizon they restart my connectivity or reboot my router. This solves the problem, but it continues to happen every couple of days, sometimes multiple times a day. I believe there is a larger problem with my connectivity. I live in a high rise building and get my connectivity through the building. Please connect me with a supervisor or manager who is willing to go beyond just rebooting my route or internet service.

Thank you.

Comments

jonjones1

Try here

https://www.verizon.com/about/our-company/leader/contact/916673

you may need a better router.
when you say it’s provided, provided how?

Cang_Household

The CLs here are willing to go beyond rebooting your router.

Since you only have wireless devices, can you list them all to us? We are seeing on this Forum some IoT devices, like Amazon Firestick and Ring cameras, are causing wireless connectivity problems with G3100 router.

If you believe there is a larger problem with your broadband connectivity, do you know how to view WAN DHCP logs through G3100's web interface? Frequent WAN DHCP request cycles are indicative of deteriorated and unstable fiber optic connection.

Cuveeb1

Thank you. I didn't "provided" so am not sure what you are referring to.

Cuveeb1

My devices are:

Apple Macbook laptop computer
iPhone 8 PLUS
iPad mini
HP OfficeJet Pro 6968

I do not have TV through Verizon Fios as my building requires Comcast cable. I have a Roku box but it is connected to my cable, not Verizon.

Sorry but I don't know how to view WAN DHCP logs through G3100's web interface.

Stupid question: what's a CL?

Any help would be appreciated. Thank you!

Cang_Household

None of your devices should be a concern to the wireless connectivity issue.

How to check your WAN DHCP log? Go to 192.168.1.1, login with the default password printed on the router's label. Then Advanced -> Monitoring -> System Logging -> WAN DHCP Log. If you have trouble understanding the log, please copy it and send it to me through private message because it contains your public IP address.

I will take a deeper look to find any problems.

CL stands for Community Leader. We devote our free time to answer other customers' questions and provide unofficial support (sort of).

Tommie4

Good morning,

Did you ever resolve the unstable internet issue? as I am suffering with the same:(

Thank you;)

[Deleted User]

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