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Updating of email address in settings for community user id does not work

As my residential userid a nd password combo does not allow me to sign on the the community forums I am forced to sign on with a community userid and password from many years back. That id was set up using an email address that I don't normally monitor which is why I never see the notifications of emails sent from the forum monitor staff.

I have attempted several times to change the notification email address by signinging on and selecting settings and then entering a different email address. Each time it accepts the email address and the re-entry of the email address and says the change has been accepted but must be confirmed. I go to the mail box for the new email address and find the confirmation email and link to confirm. Select the confirmation link and the settings page changes to say email confirmed. Next time I logon I'm back at the old email address again

Any hints?? or just another bug like the one that won't allow me to sign on with my residentail userid and password?

Comments

Telcoguru

Are you setup to keep logged on for 2 weeks when you open the page? If you are make sure you are logged out on the top right hand side and log back in with the other user id and password.

viafax

@Telcoguru wrote:
Are you setup to keep logged on for 2 weeks when you open the page? If you are make sure you are logged out on the top right hand side and log back in with the other user id and password.

Which page are you talking about?

I only have one id that sort of works - the community id. My residential id has not worked for community access since Jan 16th.

eljefe

Still having this problem here.

I can sign into the Verizon website using my residential ID and password, but I cannot sign in to the forums with those credentials.

When I try to sign in using my residential info, a page opens asking me to update my profile. I can't get past that page. It gives me an error message "This email is already registered."

Is work still being done on this issue?

ElizabethS

Yes it is. We'll send along a note about your account.

viafax999

@viafax wrote:
I have attempted several times to change the notification email address by signinging on and selectin settings Each time it accepts the email address and the re-entry of the email address and says the change has been accepted but must be confirmed. I go to the mail box for the new email address and find the confirmation email and link to confirm. Select the confirmation link and the settings page changes to say email confirmed. Next time I logon I'm back at the old email address again
Title for this tread should say updating of email address for notification cannot be changed for residential or community id forum access.
Having got my residentail id access working I tried changing the email address under settings and get exactly the same incorrect results as I was getting with my now banned community id.
Of particular interest is the red screen error about incorrect userid
You get this when after receving email address confirmation you sign off and sign on again with the same id.

eljefe2

Maybe it'll all be working properly this time tomorrow. Fingers crossed.

viafax999

No such luck. Still doesn't work.

I'll open a new thread on technical help and x-ref it to this one.

eljefe2

FWIW, I was able to updating the email addressed used with my community user ID.

I have no clue why it worked here but doesn't work there.

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