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Verizon FIOs Triple Play

I posted last month when we first signed up for FIOs on how shady they were and finally we got the bill that confirmed our suspicion. Instead of the $79.99 tiple play deal, we were charged $99.99. This is after I called two times and they promised me they corrected this. I knew they were lying. As mentioned in my first message, we had trouble signing up online so we called them, and they tookt he oppotunity to cancel the $79.99 deal and charge $99.99. I called them several times over hours trying to get it fixed and they promised me they would. I wish I had never switched to Verizon, I swear every one of their sales person is a scammer.

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GoodGuyGreg

I have to call them tommow morning to correct this. My god, this will be literally the 9th call. WHY CANT THEY JUST BE STRAIGHT FORWARD AND HONEST. The Fios is faster than charter cable that i previously had BUT THIS IS NOT WORTH IS. I RATHER TAKE THE SLOWER SPEED THAN DEAL WITH DISHONESTY. If I could go back in time, I would never had made that switch, the $79.99 flyer I got seemed too good of a deal, I should have known something was up. I will be sure to let friends know or anyone that brings up "Fios". Fast internet, not worth the shady service.

[Deleted User]

I'm sorry to hear about your recent issue. The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've copied your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.

taracotta

Quadruple Play Scam!

My son is in college in Denton, Texas. UNFORTUNATELY, Verizon is the ONLY internet provider in Denton, Texas.

My Story: My son called Verizon for internet-ONLY purchase. The rep, James, stated that because of where my son lived in Denton, they could not provide internet only, he would have to purchase cable too. My son asked for his direct number so that he could call him back with a decision. James stated he has no direct number and that he would call my son at 7pm. He told my son that the total cost would be $149.00 per month for cable and internet (BECAUSE YOU CANNOT ORDER INTERNET WITHOUT CABLE...{word filter avoidance} liar).

And really? $149? A LOT steep in price!

When my son relayed this to me, I called Verizon and the new rep stated that this is not true, you most certainly CAN order internet without cable, no matter where you live. She then stated that, for my troubles, they would waive the installation fee, router fee, and send us a $50 Visa gift card. After she set up the account and all was said and done, she stated, "We can waive some fees, but we cannot waive the $50 activation fee."

Also, Verizon's monthly fee for internet only is $49 per month, she explained. Why? Who the hell knows. I pay $70 per month for cable and internet through Time Warner in Dallas.

She then stated she could transfer me to customer service and maybe they would lower the activation fee for me.

Customer service answered, rudely, and stated that they absolutely cannot waive the activation fee, nor can they lower it. WELL THERE'S THE $50 VISA GIFT CARD! The customer service rep then proceeded to tell me that they never charge for installation fees or router cost, so they have to charge the activation fee. WHOOAAAAA, HOLD ON A MINUTE. You mean to tell me you waive the installation and router fees for EVERYONE? "Yes, that is correct" she stated. So I wasn't receving special treatment after all.

When I called later that day to cancel, I was on hold for 36 minutes! Whomever answered stated he could not handle cancellations, which is the option I chose upon calling, and he transferred me so that I was on hold for an additional 22 minutes.

Worst customer service, huge liars. Lost my business forever and a day.

DDCD1

First off, Denton has other internet provider(s) in different areas. I know for a fact that Charter is one of them.

If your son lives at a place that has a contract with Fios, then yes, he only has one choice. Frankly, Charter sucks, and so does Time Warner. Not sure why you would NOT want it.

Second, pretty sure 25/25 is $50/month which blows away anything a cable company can offer in the area. Also, just because YOUR Time Warner bill is $70 does not mean you get the same speeds/channels as he would.

Third, if he had ordered online with a TV package the installation/activation fee would've been waived. They do that for everyone also.

Also....props to teaching your son how to handle the big bad phone company bully on his own!

mattman12

I guess I should consider myself lucky than that FIOS is not offered to me in my town here in New Jersey,but its amazing that towns closer to me have it. I mentioned this recently to a friend who lives down in South Carolina..he netioned one word....MONEY..they only put it,Fios in towns where there is money.

I should count my blessings then,right?

misterbill99

@mattman1 wrote:
he metioned one word....MONEY..they only put it,Fios in towns where there is money.

They install it in areas where they feel that they can get their investment back. Can't argue with that business plan.

chuckles5

For anybody reading this. Believe it. I signed up for the triple play at $79.99 (+equiptment/forced sports package/taxes) for the first year and $89.99 for the second year. I received an email today to confirm my ofder, as my installation is scheduled for next week. Clicking through, I see that THEY JACKED UP THE TOTAL BY $23 A MONTH. Customer service seems unreachable, as I was on hold for an hour before I hung up. I called the new order number, and got through after 10 minutes, and was told that they took it upon themselves to cancel my order, and replace it ,after the offer I signed up for ended, at the price of $99.99 a month + fees/taxes. (Both offers have a $300 gift card). Obviously some sort of scam is going on here.

mjohnny10641

So tired of arguing . Classic bait and switch all the time. I was promised a triple play for $79 plus all dvr,taxes etc for about $150 a month.....bill came at $215....what a friggin joke....if you can avoid dealing with do although our choices are limited

ElizabethS

Have you contacted Verizon billing to ask about the difference?

mjohnny10641

Yes I have and they are zero help....just want to cut the services I have and charge me more money.....Read these comments on here and you will see that this is a very common issue with Verizon and something needs to be done to stop this fraud

ElizabethS

Hi mjohnny1064

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

mjohnny1064,

We haven't gotten any details about the pricing or your account, both of which we need in order to assist you. After multiple attempts to obtain this information from you without response, we are now closing your Private Support Case. If you have any additional questions or still require assistance please make a new post and we will be happy to look into it after obtaining your account details.

-Adam_VZ

Pacific3

Hello there,

I had to experience the same kind of behavior from Verizon.

I had FIOS ( TV + Internet ) service at my old address. When I moved out, I cancelled my service and returned the hardware to Verizon. I moved into my new apartment in July 2013. After reviewing all service provider options, I decided to go with Verizon again. This time I got landline phone along with FIOS TV and internet. The reason was Verizon gave me a "deal" of $ 69.99 for 24 months contract. Since then I was paying about $ 84.00 with taxes and surcharges.

Recently I noticed sudden increase in my bill. It was 96.00 total with no reason. When I called the Verizon Customer Service, the agent told me that it was $10.00 promotion that I was getting for 12 months which expired.

I said, it's not even 6 months since my contract started and how could that expire ?

Agent mentioned that it was from my last contract which started 12 months back.

Why would Verizon mix these two contacts at the first place ?

When I started a new contract of 69.99 for 24 months, I should be getting the same rate through out my contract.

Verizon pretends to give me a good deal of 69.99 and I end up paying almost $ 100 ?

The agent didn't try to help but kept yelling at me.

Diane0000

I know, what a SCAM!! Presented the promotional offers that I received in the mail and saw online only to be deceived by the sales person at the door. The VERIZON FIOS HELP DESK claimed that they cannot be responsible for the deals being transpired by the door sales people. Verizon is a complete Sham! Thought that I got locked into the 79.99 tripleplay deal with a $300 visa card only to be charged $20 more a month and did not honor the visa card. SCAM ALERT!!! VERIZON SCAMS ITS CUSTOMERS. DO NOT TRUST THEM. REPORT THEM TO BBB.

ElizabethS

Hello Diane0000

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

Hi Diane,

We haven't heard from you, and wont' be able to make any changes without your confirmation. As such we are now closing your Private Support Case. If you still need assistance or have any further questions. Please make a new post.

-Adam_VZ

mommoshome1

I totally agree, I used to pay $24.99 for DSL. I had a knock on my door and THREE sales repds were there, I said I didnt want anything and they advised me that my line needed to be "upgraded"-no change in service, no change in prices, just "upgrading" the line. I was thinking the exterior phone box. My kids were home from school that day. They called to tell me the tech was inside the house, drilling a hole in the wall and installing a box (the size of our electrical circuit breaker box) on the wall! I though it an inconvenience, but since it was on them, okay. Now, 2 months later - I get my first bill for $171.95 for 2 months of service and installation fees! I did not ask nor want FIOS!! I called Verizon, I went online, no one can fix the problem!

ElizabethS

Hello mommoshome

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Valentino2

I can't believe this is happening to a lot of people. .. They always says that customer satisfaction is their no 1 priority. ..I just feel like they don't care about us existing customer. . Once your renewal is up your screwed. .I didn't feel this in the beginning when they are trying to sign you up as a first time customer. .Not only they losing my business in triple play I'm planning to cancel my wireless too

mememom1

I, too, was phoned and talked into a plan that would be $163.00/month instead of the 79.99. When I asked about the $300 gift card I was told that it had been applied to my bill. I had to sign a two-year contract. The whole thing was a terrible scam. I thought about it for an hour and then decided to cancel as I was losing some of my favorite channels and one TV hook-up. When I called back to cancel, the person I spoke to was extremely rude to me. However, I did receive an email confirmation to say that the transaction had been cancelled. What a mess. Then two days later, I receive a call saying that they wanted to reduce my monthly bill for my phone and install a new router, back-up battery and such that I said I didn't need. They said it was free and would reduce my bill by $5.00/month. So, I said OK. They then said that they would have to charge me an installation/activation fee of $60.00, which will be paid off in three installments of $20. It will take a year before I see this big $5.00 savings. This is really awful!

TG612

I had a similar experience. I signed up during what they said was the Samsung promotion. I was told that I would receive an email on how to redeem my promotion. Now when I call customer service they’re saying that I never signed up for this promotion! Fios is a huge scam and the service is not even great.

[Deleted User]

Hi TG612,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

[Deleted User]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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