I have been contacting Verizon over the phone for a week about me moving my services in 4 days. Not once when calling 4 times did I receive any update on the tickets that I opened with support. I am moving into a new development that has Verizon fios pre wired into the house and setup and they I have been told that its not there. I have been to the site and the unit it wired through the wall to a Verizon box in the utility closet labeled Verizon fios, so it is installed. I have been told my support that they are escalating the ticket to get ahold of engineering. Well.... all support people told me the same thing that it was escalated, well I never heard one word. This is extremely disappointing as I like the service of the product, but the service required by techs to install and follow through is not followed at all. WHY is it so hard to follow up on issue that has been called upon multiple times, and has been escalated. The worst part is,the tech today 11/26 told me after I told her that I was disappointed in the lack of response in the past week, she replied with " Well that sucks". Are you kidding me! WHY CANT YOU JUST SEND A TECH TO THE ADDRESS!!!
