I’d like to file a formal complaint regarding Fios internet service to corporate. I upgraded to 400MB service and was getting very slow
service. After countless speed tests both wired and wireless I was barely getting 200MB. Even a Verizon technician couldn’t figure it out. Tech support gave me some excuse that the router software wasn’t giving the proper speed test. Even the technician didn’t believe it. Called again because service got worse and they wanted to send another technician out to tell
me the same thing during a pandemic while I have a newborn. I was told by the representative that I don’t have a contract and can cancel. After getting optimum and calling to cancel they claimed I was on contract and gave a cancellation fee. And on top of that want to charge me for the remainder of the month for service I’m not using. I left because Verizon couldn’t provide me the service I was paying for and all the months I lost paying more for extremely terrible service. They still made me pay for all of it. If you can’t provide or prove you’re providing the service I’m paying for then don’t charge me for leaving
