Well, ladies and gentlemen, I have just witnessed Verizon reach, yet, a new low in customer service...
I started having intermittent losses in my High Speed Internet connection Saturday, 9/5/09.
It took me till yesterday to convince anyone that there was a problem. They ran a "24 hour line test" and sent me an email saying the connection did not meet "their standards" (never mind mine.) I have "blessed" out so many recordings on their help line trying to get to a human being that they probably have a collection of the recordings.
If you check my previous posts the last time this happened I went through the same thing and couldn't get anyone to believe that there was a problem till I completely lost phone service. When they finally got someone to me, he said the problem was on the overhead line and he needed a bucket truck. I took them five days to get a bucket truck as bucket trucks whizzed back and forth by the house installing FIOS. I was without phone service that entire time.
This time they can see a problem, phone and internet, on the automated system but it is going to take five days to even get anyone out here.
Want to take bets that he doesn't have a bucket truck when he shows up ??
...and I pay extra for the service agreement.
Imagine if I didn't...
Want a bigger laugh ??
They can't understand why I won't subscribe to FIOS when they can't keep the system with which they should be most familiar working.
