So im having a huge issuie first time ever, my download speed look great when i run test buttttt when i try to download anything its beyond slow speed i contact them no help at all... ay one else?
I'm feeling it too. My Quantum has turned to dial up.
Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
traceroute to {edited for privacy}, 30 hops max, 60 byte packets1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms 0 ms 0 ms3 te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms 0 ms te0-0-0-4.ccr21.iad02.atlas.cogentco.com 0 ms4 * * *5 0.xe-13-0-1.RES-BB-RTR1.ALTER.NET 40 ms 0.xe-11-0-2.RES-BB-RTR2.verizon-gni.net 11 ms 11 ms6 * * *7 * * *8 * * *9 * * *10 * * *11 * * *12 * * *13 * * *14 * * *15 * * Max number of unresponsive hops reached (firewall or filter?)
THis what i got...
