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Why do I have to pay Early Termination Fee?

I currently have FIOS 50/50 (on a 2 year contract) which I'm very happy with but I am moving to an area which does not offer FIOS, they only offer lousy DSL high speed internet at (1Mbps).

I was just told by a Verizon rep via chat that I will have to pay $7.50 for each month remaining on my contract which is almost 16 months. My only other option is to sign up for Verizon phone at $11.50/month to avoid the Early Termination fee.

This is unacceptable!

It's not my fault you don't have FIOS at my new place. If FIOS was available I would gladly continue my service.

I hope there's a Verizon rep reading this who can remedy this situation.

Also, the rep on chat was very pushy trying to force me to sign up for a landline immediately. I told her a few times I would come back to this after I bring it to the attention of a Verizon rep.

Comments

Telcoguru

When you signed up for Verizon you accepted the terms of service. The ETF only applies to you current service address so if you move you break the contract and owe an ETF based on how many months are left in your contract.

Orlando168

thanks Telcoguru,, where do I find the TOS document?

Orlando168

This is really bad business from Verizon

Telcoguru

You can find the TOS on the following page. http://www.verizon.com/about/terms/

CRobGauth

@Orlando168 wrote:
This is really bad business from Verizon

Just about every cable provider does the same thing.

So do most contract cell phone providers when you get the discount on your phone.

jimijf

WRONG! You are heartless and incorrect. IF FIOS is NOT available, per the agreement you are NOT charged the ETF since it is beyond your control. It is right in the TOS!!!

[Deleted User]

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