Xbox live connection issues--DNS settings - Primary and secondary

Up until yesterday I never had an issue connecting to xbox live. I've made no changes to my setup nor have I added any additional hardware to my home network. My xbox connects to the internet, but won't complete the connection to xbox live.

http://i904.photobucket.com/albums/ac244/jlake_photos/testlivewiredxblfail.jpg

Can someone provide the DNS settings - Primary and secondary DNS settings

Do I need to change my DNS settings. They are set to automatically detect on my xbox 360.

Here are some details of my setup, which has not changed.

1. Xbox 360 has and has always been set to automatically detect IP address, subnet mask,

2. I have my xbox 360 set up with a wired connection directly to the wireless gateway verizon provided (Actiontec MI424WR)

3. I have my xbox 360 set as a DMZ host so that the IP address is static on my router settings.

Troubleshooting steps taken with no resolution to the issue:

1. Rebooted router several times.

2. Cleared xbox 360 memory cache.

3. Checked port forwarding for the following:

4. Made sure the following network ports are open on the firewall:

a. Port 88 (UDP)

b. Port 3074 (UDP and TCP)

c. Port 53 (UDP and TCP)

d .Port 80 (TCP)

Any suggestions?

Accepted answers

CapnCrunch

Yes, I'm on now.

If you want an agent to fix this go to

http://www22.verizon.com/content/contactus/

and click on Live Chat.

-------

If you want to fix it yourself follow these instructions to change the router's IP Address.

1. Log into your Verizon router by typing in 192.168.1.1/ to you internet browser.

2. Username is admin

3. Default Password is the Verizon's router serial number on the bottom of the router under the bar code.

4. When you have logged in, click My Network.

5. Click on Network connections on the left pane.

6. Click on Broadband Connection (coaxial)

7. Click on Settings.

8. About 3/4th of the way down the page you should see DHCP Lease: and a Release and Renew button.

9. Click Release and wait for it to go through the step.

10. Afterwards Click the Renew button.

11. Click the Apply button once that is complete.

12. Reboot your router (turn off for 30 second and turn on and wait 1 minute).

13. Turn on your Xbox and connect to Xbox Live.

14. Did it work. If not repeat the steps or contact Verizon through Live Chat for additional assistance.

Let me know if this works or if there are any adjustments needed to the steps I went through so I can update them to help others.

All comments

dadoublen

Same issue here. Verizon FIOS in Maryland. Neither mine (wired) or my daughters Xbox (wireless) will connect to XBL. I've rebooted the router, reset the router to factory settings, etc. On both Xbox's the network test has be as connected to the internet, but errors when connecting to XBL. May be unrelated (or not), but I can't seem to get to xbox.com from home either - it times out everytime. Working fine at work (where I'm posting from).

XBL worked fine on the evening of 6/22. I tried last night 6/23 and could not connect and tried again this morning 6/24 and am still having the same issue.

CapnCrunch

@dadoublen wrote:
Same issue here. Verizon FIOS in Maryland. Neither mine (wired) or my daughters Xbox (wireless) will connect to XBL. I've rebooted the router, reset the router to factory settings, etc. On both Xbox's the network test has be as connected to the internet, but errors when connecting to XBL. May be unrelated (or not), but I can't seem to get to xbox.com from home either - it times out everytime. Working fine at work (where I'm posting from).
XBL worked fine on the evening of 6/22. I tried last night 6/23 and could not connect and tried again this morning 6/24 and am still having the same issue.

That's funny you said that because I went to Xbox Live's support page and it times out as well. It has to be a fios issue. The Xbox Live Server status says everything is working.

I'm having the exact same issue.

Have you contacted Verizon by phone?

MikeWiz

I think I just followed dadoublen from the Xbox forums.

Same situation. Maryland Fios. Tried 2 wireless routers and it fails on connecting between Internet and Live. I couldn't connect to the forums on Xbox.com either.

I come to work and can visit the site fine.

Someone from the Xbox.com forums was saying that Verizion Fios had some issues.

I rather wait to see if things get sorted on their own rather than start making configuration changes.

It's nice to see that I'm not alone in this matter.

Let's keep each other up to date.

Thanks!

dadoublen

No, I haven't called them. I spent about an hour trying to figure it out on my own last night before calling it a night. I was just hoping it would resolve itself by the morning, but no luck there. I posted on the XBL forum as well and there appear to be a few other people having the same issue with FIOS.

http://forums.xbox.com/xbox_forums/xbox_support/f/9/t/27059.aspx

CapnCrunch

I spoke to an agent at 1800Verizon and asked whether they had any recent bulletins of issues regarding xbox live connectivity. I mentioned that there are others having the exact same problem.

To no surprise they claim there is no issue on their end and they do not monitor or prohibit any internet activity on their end so he concluded it must be xbox's servers. I informed him that I'm able to get on to their website at work but not at home and he still said it must be their servers.

He did say that potentially xbox live might have blocked a range of IP addresses due to a potential security threat and that I should call them to verify if my IP address has been blocked.

smith6612

I don't have an Xbox so I can't see if XBL is down for Verizon in my area, though the Xbox forums and main site are loading up here. It sounds like a router somewhere is having an issue with a routing table or a link.

ubercaek

I'm having the save problem, also live in Maryland. I ran a tracert on xbox.com and it looks like I reach a Microsoft page (microsoft-gw.customer.alter.net) right before I start getting request time outs, so it might really be a problem with Xbox's servers. Has anyone contacted Xbox support yet?

smith6612

microsoft-gw.customer.alter.net hops are the peering points between Microsoft's Network and Verizon's network. If that is as far as you are going in a trace, the problem is probably with a router or a link at that point then.

CapnCrunch

@ubercaek wrote:
I'm having the save problem, also live in Maryland. I ran a tracert on xbox.com and it looks like I reach a Microsoft page (microsoft-gw.customer.alter.net) right before I start getting request time outs, so it might really be a problem with Xbox's servers. Has anyone contacted Xbox support yet?

I contacted xbox live last night and they basically ran me through the things I already did to troubleshoot it.

1. Rebooted router several times.

2. Cleared xbox 360 memory cache.

3. Checked port forwarding for the following:

4. Made sure the following network ports are open on the firewall:

a. Port 88 (UDP)

b. Port 3074 (UDP and TCP)

c. Port 53 (UDP and TCP)

d .Port 80 (TCP)

Another thing I tried was manually setting the DNS Server settings. Instructions here. http://support.microsoft.com/kb/978847

If anyone has any luck please pass this along to the group here.

Cdrinkard

try using namebench to find the best DNS or use googles public DNS's 8.8.4.4 and 8.8.8.8 or verizon's DNS's 4.2.2.1; 4.2.2.2; 4.2.2.3; 4.2.2.4 or 4.2.2.5

also either port forward or dmz don't do both.

DutchBoy2

Interesting.

Not sure it's a Verizon Internet issue only though!

We are in NJ. We haven't hadd FIOS TV or Internet since Sunday, June 20! Each day we've been calling and first we had to be home for a service visit and now apparently there's a cut cable somewhere. It's June 25 now - 5 days without internet and TV is starting to get to us!

Yesterday, our neighbor graciously allowed us to us her Comcast WiFi to connect to the internet. Hooray! We connect our Xbox back to the internet but did not manage to connect to Xbox Live ;-(

So we ended up watching netflix on our mini laptop.

Anyway, it seems to me the problems with Xbox live are not Verizon related but looking forward to hear if anybody has a good solution!

In the meantime, we are going into our 6th day without internet and TV service....I guess I'll call customer service again. This is starting to get more than ridiculous!

Havok_SCOUT

I contacted Xbox live support and went through the port forwarding and such, and he also suggested to try the Google DNS server, but no luck. I also live in Maryland and am glad that I'm not alone in this issue.

blueriver77

Hello.
I live in MD, and having the same issue. Xbox live worked fine until 2 days ago, then suddenly no more.

I tried everything that xbox and other google search suggested, but nothing worked.
I couldn't even sign in to xbox using the web.

But my friends in other country seemed to be connecting fine, so I tried other country's VPN.
Then guess what. Everything worked fine! (Beside the speed, of course)

I am not a tech person so I don't know what is wrong, but this certainly suggests it's not my router's problem nor xbox live server is down.

For now, I can connect to xbox live using this VPN, but connecting american server through other country even though I live in america feels pretty stupid.

If this is not fixed soon, probably I should think about comcast cable internet.

P.S. I couldn't even connect here using my computer, so I am writing this on my phone (verizon service)

CapnCrunch

@Cdrinkard wrote:
try using namebench to find the best DNS or use googles public DNS's 8.8.4.4 and 8.8.8.8 or verizon's DNS's 4.2.2.1; 4.2.2.2; 4.2.2.3; 4.2.2.4 or 4.2.2.5
also either port forward or dmz don't do both.

Tried all of these DNS's to no avail. Still won't sign in.

Also won't work regardless whether I DMZ or port forward my 360.

joedogg9999

Im glad that atleast it isnt just me. Everything was working fine 2 days ago just like everyone else, then nothing. I have also tried everything regarding router setting. so apparently it isnt our routers. I am also a maryland area fios user, owings mills to be exact.

i really hope they can fix this soon because im paying per month for netflix and other services through xbl that are going t waste right now. verizon is costing me money with this.

hell i even ended up deleting my profiles and netflix off of my HDD incase they got corrupt, so Im going to have to revocer my gamertag, do my profile over again and redownload netflix whenever this gets resolved

ubercaek

Just went through the Live Chat support and got the problem resolved (at least for me).

Representative said:

I found that there is a routing problem. Losing the connection at the 12 hop for Maryland customers.

I will go ahead and release the ip address on the router by running the break DHCP command from my end. However, we might get disconnected from the chat session. We will get a new ip address and it will take care of the issue for us. I have fixed similar issues for our valuable customers today.

Once we release the ip address, we have to power cycle the router manually from your end.

In case if we are disconnected from the chat, please do a power cycle and check. Trust me, you will never have to contact us again for the same reason.

Basically, tech support can release your IP address, then once you cycle power to your router you will grab a new one. After the router booted back up, I was able to get to both xbox.com on my PC and Xbox Live on my Xbox 360.

dadoublen

Confirmed ubercaek - Thanks for the info!

I contacted FIOS online chat support and they were able to fix the issue using the steps you listed.

Smiley Very Happy

joedogg9999

I alsi had my ip released but now all i get is the MTU error on xbl. Any ideas?

CapnCrunch

Yes, I'm on now.

If you want an agent to fix this go to

http://www22.verizon.com/content/contactus/

and click on Live Chat.

-------

If you want to fix it yourself follow these instructions to change the router's IP Address.

1. Log into your Verizon router by typing in 192.168.1.1/ to you internet browser.

2. Username is admin

3. Default Password is the Verizon's router serial number on the bottom of the router under the bar code.

4. When you have logged in, click My Network.

5. Click on Network connections on the left pane.

6. Click on Broadband Connection (coaxial)

7. Click on Settings.

8. About 3/4th of the way down the page you should see DHCP Lease: and a Release and Renew button.

9. Click Release and wait for it to go through the step.

10. Afterwards Click the Renew button.

11. Click the Apply button once that is complete.

12. Reboot your router (turn off for 30 second and turn on and wait 1 minute).

13. Turn on your Xbox and connect to Xbox Live.

14. Did it work. If not repeat the steps or contact Verizon through Live Chat for additional assistance.

Let me know if this works or if there are any adjustments needed to the steps I went through so I can update them to help others.

DaGuru

Expereinced the same problems as everyone else. I logged into my router and released/renewed the IP address and then did a power cycle on the modem and I am logged into Xbox Live. Thanks!!!

Cmgalla

Mates,

I called xbox and went through the port forwarding steps, etc, to no avail. The way to clear the trouble is to break the DHCP lease within your fios router and then renew. The way to do this is without calling in to tech support is as follows:

1. type 192.168.1.1 into your address bar. enter admin as username and either password or password1 as the password (or your own specific username and password if you didn't go with the Verizon default).

2. Go to "my network" icon at the top of page, select it, then select "network connections," followed by "broadband connection (coax)" in the center of the page.

3. Scroll down to the bottom and select "Settings." A new page will appear, scroll about halfway down and you will see two blue boxes in the center of the page labelled "renew" and "release." Select "release." The router will break the DHCP lease.

4. Select "renew." The router will power cycle itself and adopt the new IP address. Give it about 30 seconds to a minute to complete the cycle.

5. Run the connection test again on XBOX live and it should go all the way. Try to sign in and go from there.

Hope this helps.

sfish2

Thanks for this post!!! Spent much time troubleshooting, both on my own and with Verizon on the phone... while on the phone with Verizon, saw this post and instructed the Tech to follow verbatim... WORKED, PROBLEM SOLVED!!!

Edgar12

Thank you guys. The customer service at Verizon has gone to crap but you guys did an awsome job.

ABiggrboat

Same issue here. It worked fine and then all of the sudden no xbox live connectivity. Thanks for the guidance. I contacted Fios online chat rep and the sent me a new ip. Except my rep had me reset the router by holding the reset button for 10 seconds. It worked fine after that but gave me a limited NAT error. Once I opened up port forwarding on the router to the xbox then that message went away. All is good now.

emilyb2

I wanted to post here that logging into the router and enabling port forwarding with xbox live ports resolved this issue for me.

[Deleted User]

As this thread is now ten years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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