Tonite I had the worst customer service I have ever received. I called verizon with a service issue concerning my internet speed. After being on hold for 67 minutes and having to call back, I got a service rep that could not look up my account by the account number on my bill. She told me it didn't exist. She also told me that the speed that I have for the internet is all that is offered, which is sub par. I am thinking there is something wrong, because it take over an hour and a half to download the direct tv on-demand movies. I also can not watch a streaming video from youtube without it buffering constantly through the video. I asked to set up a service appt. in which she told me that I would be charged a fee. I am disappointed with the service I am receiving from Verizon. I find it alarming that verizon doesn't seem to allow any resolution to their customers. I was told that I could get a call back from a supervisor in 24 - 48 hours and basically that the speed in which my internet is running at is the best I'm going to get. I feel as if I have the speed of dial up at this time. I am tempted to give my service to somebody else. If I cannot get support and if verizon cannot even find my account, why am I paying for a service? Please help me resolve this problem....
Tammie McNally
