I am unable to download the mcafee virus for my Tech sure plus package because Verizon does not know how to change my internal email address. This is day 6 of trying to get someone to help me and even Mcafee says it's not their job to do that. I am VERY frustrated at what seems to be a simple fix that no one can fix.
Hi janism,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
