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sub-accounts

I am a new FIOS user and I am trying to set up sub-sccounts. In my account where I should be able to set up sub-accounts, and I reading "Your current account type doesn't allow you to create sub-accounts". I though with FIOS I could set up 8 accounts.

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VZ_Christian

@pmemre wrote:
I am a new FIOS user and I am trying to set up sub-sccounts. In my account where I should be able to set up sub-accounts, and I reading "Your current account type doesn't allow you to create sub-accounts". I though with FIOS I could set up 8 accounts.

pmemre,

Hey there! For the record, as a FiOS customer you are entitled to 8 sub-account indeed. These sub-accounts can only be created/modified/deleted by the primary account. So make sure that is what you are logged in as.

Here is some more info regarding sub-accounts.

If you would like me to further investigate this issue, please send me a PM.

Regards,

Chris

pmemre

I think that I am logged on as primary account because that is the only email that I have been able to set up. It still shows that my account doesn't allow me to create sub-accounts.

Should my verizon Central and Email user name be the same as my Verizon.com account user name?

When I was signed in on Verizon.com and was setting up my Verizon.net account, it would not let me use the user name as my new email address.

somegirl

This is a known issue with some newer accounts. Contact tech support and have them do a disable/enable on your account. This will reset your account and allow you to create subs.

Contact options available on the Contact Us page.

Hope this helps!

VZ_Christian

@somegirl wrote:
This is a known issue with some newer accounts. Contact tech support and have them do a disable/enable on your account. This will reset your account and allow you to create subs.

pmemre,

That won't be necessary as I can take care of it for you. I'm going to send you a PM w/a link to a form to fill out. Let me know once filled out and I will look into it for you.

- Chris

jlshome

Can you fix mine as well? Same issue. New FIOS user - unable to set up sub-accounts. States I need to upgrade my service.

VZ_Christian

@jlshome wrote:
Can you fix mine as well? Same issue. New FIOS user - unable to set up sub-accounts. States I need to upgrade my service.

Try now. LMK

mpasquantoniosr

Can you fix mine as well also. I am a new FIOS user and I am having the same issues with the adding of subaccounts. Says I have used all available sub accounts. I have tried everything. Thanks.

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