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Apple HomePod Offer

I signed up for Fios 1gig with the gaming offer and also the promotion of the Apple HomePod. I have had the service since September, am set up on Autopay and check my home offers on a regular basis. I chose the HomePod at the time of signing up for my service. I also had confirmed with an agent during a follow up conversation, that in fact the HomePod was selected as my promotion… and the agent confirmed. There is nothing on my account, and nothing under my offers. This is frustrating.

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[Deleted User]

Hi Blinco8_16,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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