Can't redeem Amazon 200 GC

[luna0731]

I am very frustrated that when I try to claim my $200 Amazon GC (since I just signed up for FIOS), it pops up an error 

"We cannot process your request at this time. Please try again later or call 1.844.236.4769 for assistance"

When I call they tell me it is a known bug and they can give me $200 Verizon GC instead. OR I can try to wait for them to try and fix the bug. If they can't fix it before expiration and I don't accept the peace offering of $200 Verizon GC I dont get anything.

How is this legal or possible? Is anyone else having this issue or get a solid answer?

Thanks,

Luna

[KH-OrnEsh]

Hi @luna0731 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.