Nobody can help me get my Fios Xbox promo

[mike22223]

this is my bill it clearly states my plan extras include Xbox series X console. Customer support says that promo ended! I'm so confused! I just had my services installed on 12/15 and the promo is still active on the site in the fine print.

[KH-OrnEsh]

Hi @mike22223 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.