Verizon Not Honoting Promotion
am1987
Enthusiast - Level 1

I am trying to redeem Samsung Chromebook and Galaxy buds which were offered when signing up for Fios home internet offer. This offer is ready for redemption  but getting below error when I try to redeem it: 
"There was an error when adding this Samsung Galaxy Chromebook Go on us + Samsung Galaxy Buds 2 promotion to your Verizon account."

0 Likes
Reply
1 Reply
kh-gary
Moderator Emeritus

Hi am1987,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Reply