Xbox promotion
Drd22
Enthusiast - Level 2

Has anyone had luck receiving their Xbox series X for the recent Verizon Fios promotion? 
The whole process of signing up and receiving the promotional items has been terrible so far. I have spent hours on chats, phone calls and in these forums trying to get what was offered in the promotion. I signed up online the week of 12/20 and had service installed 12/26. I immediately redeemed the XBox and other offers  after the installation was complete.   Everything seems to finally be falling into place except the XBox. I haven't been given any specifics other than it can take weeks to ship.  No one can tell me if it shipped or not. The tile in my offers  is still there. The other offers are all in redeemed section of my offers except the Xbox. Is my XBox in transit? Did it get shipped and someone stole it off my porch?  No one knows. 

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kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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