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error trying to redeem xbox s offer

I added the 5g home internet to my plan and recieved the emails saying I need to redeem my offers. when I click tiles to redeem I get a error message saying error unable to add promotion to account. called and spent forever talking to 3 different agents and they were no help. been with Verizon over 18 YEARS and I'm about at my limit.

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[Deleted User]

Hi @JARHIKER

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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