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Account on hold even though technician came and installed Fios

Hello,

Order says on hold which os effecting my app functionality. Order was installed by technician and everything is fine.

Please have someone capable from the team figure out whats going on because frankly I am tired of talking to helpless customer service agents.

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VZ_jenn

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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