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Coco40
Newbie

Why can’t I see my Fios account when I login. 

Why did Verizon think it was a good idea to merge  the Fios internet  app with the  mobile phone  app. It’s confusing and not helpful for both accounts. 

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jav6
Champion - Level 3

@Coco40 wrote:

Why can’t I see my Fios account when I login. 

Why did Verizon think it was a good idea to merge  the Fios internet  app with the  mobile phone  app. It’s confusing and not helpful for both accounts. 


Have you linked your Fios account in the My Verizon App? 

 I don't have Verizon Fios so I don't know the details.  'One Verizon ID' is the key. Searching 'One Verizon ID' on my phone in the My Verizon app finds:

Two accounts. One login. Get one Verizon ID to sign in to your Mobile and Home accounts. Combine your accounts today.

It's quick and easy.

.  Sign in to the My Verizon app

. Go to the Account page and click on Edit profile & settings.

. Scroll down to Security and click on one Verizon ID.

. Enter your Fios credentials on this page

. Close and reload your page

You now have one Verizon ID and can view your Home and Mobile account information in the My Verizon app

...Just another VZW customer...trying to offer some assistance...
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