I have Verizon Fios Internet, TV, and phone service since 2006 and recently renewed my 2 year contract with them this April 2010. For the last week and a half, I've been hearing intermittent beeping noises. I finally figured out what was making the beeps. There's a red light indicator for the battery backup unit. Apparently it needed to be replaced. I called up Verizon Fios support and the lady politely explained to me that the battery backup unit is only covered for a year and that I would need to shell out around $50 to replace the battery myself. If it was a new install, they would have covered the replacement. My complaint is, it's only been 3 months since I renewed a 2 year contract with Verizon Fios. Why isn't the backup battery replacement offered to me for free? I'm annoyed and aggravated by Verizon for 1. putting me on hold for 45 minutes to speak to a live person and 2. for telling me that had I cancelled my service, had them come and remove all the equipment, then call them back shortly after to resubscribe to Verizon Fios, the battery backup would be covered under the one year warranty. Needless to say, when my 2 year contract is over, I will immediately cancel my account with Verizon Fios.
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You could just disconnect it and leave it disconnected. I believe that will stop it beeping.
Sounds good 🙂
Benefit now is, since you do have two batteries, you can get them both charged up and use one of them in the ONT. If you ever need to power up the ONT for an extended amount of tine during an outage, you can always swap the second one in, or you can see if your ONT supports auxilary battery power that could be put to use.
I just got the same beeping problem, found it the same way and was told the same story by tech support two days ago, but it was $35 or you can get on from Amazon ot Walmart for cheaper.
Luckily, I learned the lesson just in time. We are going to have a new account in a week. I originally asked not to send technicians over and I could use all the exisrtint equipment. Now, they have to come to repalce every single equipment, hopefuly they will last for the next two years under the new contract. Unfortunately, we have to suffer the beeps for the next 7 days or so unless I want to pay them $35 for a battery which will be replced soon.
My problem is why, the design looks like a flaw. A backup battery is meant for power outages. It should not be a mandatary part for the FIOS setup. Insteady, users should be able to take the battery out and connect th eequipments directly to power.
> My problem is why, the design looks like a flaw. A backup battery is meant for power outages. It should not be a mandatary part for the FIOS setup. Insteady, users should be able to take the battery out and connect th eequipments directly to power.
it should not, and it is not. read the other msgs in the thread to disable the beep. and user is able to take battery out to run on a/c power directly, if you are ok to be without battery.
why Verizon does not pay for the battery:
1. It is not service impacting, technically you can throw the battery down the street and as long as your PSU is plugged in to steady power then your services will work.
2. If it were up to Verizon they probably never would have installed batteries in the first place, but they are required to in order to give people some kind of back up system in the case of power outage (Googe Fiber was smart not offering traditional voice services)
3. Many people now days use cordless phones in their house anyways, which will not work in a power outage even if you have a battery backup (wireless electricity is just not there yet)
Also to respond to what somebody said, I agree there should be an option to have the battery or not in the first place. In fact I thought I heard that in Texas Verizon is doing a trial program with new customer installations where they will give the customer the option to purchase the battery at that time of install or just not have it at all.
@logan8 wrote:
And just a few days after this thread verizon announces this... Beginning in 4Q 2013, New FiOS customers ordering FiOS Digital Voice (FDV) or standalone FiOS Data, Video or Data/Video will be given the option to PURCHASE an ONT Battery. If the customer declines to purchase the Battery, the installation will be completed as scheduled without the installation of an ONT battery backup.
Not sure which thread you responded to, as this one is fairly old.
Ones I previously saw where mostly just complaining that verizon was not replacing batteries for free.
One thread complained they were not getting battery IF they didn't order FIOSVoice. You are mentioning they will charge for original battery even for FIOSVoice.
Why doesn't Verizon show you the battery and the reset button when they install????
I am out of town - the box is in the bedroom closet - behind a shelf - and my wife lost a nights sleep from the battery beeping.
I called Verizon and they were very helpful - they said they can have someone come out in 7-10 days to install a new battery (takes 7-10 days to get the battery because it cannot go overnight). Big Help!
If I had been shown the battery during the installation I would have purchased a new battery ahead of time and made sure the shelf was not over the door as it was when we moved into the condo!
Bad business.
Just go and buy a battery at a battery store, it'll be far faster and far cheaper than the Verizon way.
The battery is a UB1270, commonly available. I see them at Amazon for $10.82, I believe the Verizon price is $34 + ?
Doitbetter wrote, "If I had been shown the battery during the installation I would have purchased a new battery ahead of time and made sure the shelf was not over the door as it was when we moved into the condo!"
I think Verizon did show me the battery. But I didn't realize the implications a year or so later when an electrician managed to squeeze the new breaker box onto the basement wall just a half inch to the left of the Verizon box. That wasn't a problem until now, when it turns out the battery cover opens TO THE LEFT! Which means, it cannot be opened more than an inch or so.
After snapping a photo and sending it to the Verizon tech support guy while he was on the phone with me, we came up with the simplest solution that didn't involve removing one of the devices that's hard-mounted to the basement wall: hack off the battery cover with a Dremel tool.
I might have to do that at some point, but for now -- because I could squeeze my hand in and temporarily disconnect the battery contacts, following the advice in this thread -- the "Replace Battery" light is off and the beeping has stopped.
Thanks for the info!
Arciel
Unfortunately, the great fix that is working for most, did not work for me. I unplugged the power, the battery, waited 10 minutes, plugged the battery back in, then the AC power. The red "replace battery" light is still on and the beeping started right back up. However, I live in an area where the power goes out pretty often and the battery back up has been required quite a few times, so my battery life probably is shot. I have no intention in replacing the battery because now I have a back up generator that fires the FIOS up just fine when the power is out.
So with the beeping going every 15 minutes it was really pushing my button. That's it! Push the **bleep** alarm reset button! I took a little rubber suction cup hanger and cut the suction cup part off. That left me with a little rubber round button about a half inch high. I duct taped it over the blue alarm reset button to keep it constantly pushed in and NO MORE BEEPS!!!
@pushmybutton wrote:Unfortunately, the great fix that is working for most, did not work for me. I unplugged the power, the battery, waited 10 minutes, plugged the battery back in, then the AC power. The red "replace battery" light is still on and the beeping started right back up. However, I live in an area where the power goes out pretty often and the battery back up has been required quite a few times, so my battery life probably is shot. I have no intention in replacing the battery because now I have a back up generator that fires the FIOS up just fine when the power is out.
So with the beeping going every 15 minutes it was really pushing my button. That's it! Push the **bleep** alarm reset button! I took a little rubber suction cup hanger and cut the suction cup part off. That left me with a little rubber round button about a half inch high. I duct taped it over the blue alarm reset button to keep it constantly pushed in and NO MORE BEEPS!!!
If you aren't going to replace the battery, disconnect it from the terminals (unplug the negative then positive wires) and the alarm should remain off.
Just followed the instructions to unplub the ONT and disconnect the battery terminals in the BBU then re do all connections after 5 minutes. This solved the problem; the idea to disconnect the battery if it starts to show replace battery alarm again will be useful if the problem recurs.
Thx
LHC
I have had FIOS since 2007 and this is the second time my BBU has started beeping. I did the unplug, disconnect and wait ten minutes routine and once again the beeping has stopped.
However, every battery will die at some point so now I am going to order a replacement and keep it on hand.
I know that the beeping drives some people crazy but I actually wish that it beeped four times once every hour rather than one beep every 15 minutes. With only one beep it was hard for me to tell where it was coming from (my BBU is in my garage).
You could just disconnect it and leave it disconnected. I believe that will stop it beeping.
I removed battery and it is still beeping. I have tried disconnecting various wires but either it has no effect on the beeping or it disconnects the internet. What do I have to disconnect to get it to stop?
@dorisnorth wrote:I removed battery and it is still beeping. I have tried disconnecting various wires but either it has no effect on the beeping or it disconnects the internet. What do I have to disconnect to get it to stop?
Impossible
https://www.verizon.com/support/consumer/battery-backup/backup-unit#disconnect
Read the above link and just get rid of it all together. It’s under BBU Audible alarms and buttons section.
VErizon is telling me I may have kind of system that requires having a batttery installed but that I should be able to stop beeping if I hold silencing button for 30 seconds. Haven't been able to try this yet. Any opinions on whether it will work? I should mention that I live in a high rise that is many years old, I have no idea when Verizon installed the hardware, but there is no place to unplug the battery that I can see.
The Battery would go in the rectangular compartment (lower left) jus above the box with the lights complaining about battery. The currently unattached wire with red and black clips in that compartment attach to the battery, and the white plug on the wire connect to box.
You should be able to silence it by pressing one of the blue buttons, I think the right one.
I have the exact same problem; i'm sitting here looking at my yanked battery and hearing the unit beep in the furnace room! Customer torture for 200 bux a month...
We have launched a new Self Service Troubleshooter Flow this weekend:
Fix Battery Problems:
https://www.verizon.com/ForYourHome/VZRepair/vziha/Servicecad.aspx?ihaweb=FIX_BATT
Please let me know if you have any questions!
- Greg
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